[Resolved] Nsdl E-Governance Infrastructure — pan card status shows sorry no record found after acknowledgement no. comes

Shaikh brothers

Address:	PAN/TDS Call Centre of Tax Information Network (TIN) managed by NSDL e-Gov. 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016.
Website:	tin.tin.nsdl.com

I have applied for new pan card on 14th june 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application
Thank you
Sk. Nizam

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Aug 6, 2021

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. For any further clarification you may write to us at [protected]@nsdl.co.in.

Verified Support

Jun 24, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in