[Resolved]  Nsdl E-Governance Infrastructure — pan not dispatched

Hello, i have applied for name change in pan and the same was accepted at nsdl with acknowledgement no. [protected]
The application is pending since past few weeks with status 'pan will de dispatched shortly'
Inhave called nsdl call center on[protected] and there is no response from them. Nsdl employees have begun to think they work for government and have zero accountability. An employee told me that the card will be printed and dispatched but after waiting 24 hours, i realized he was lying. Subsequently calls to the number didn't connect.
Please look into this matter with urgency as i need pan to open a bank account