[Resolved]  Nsdl E-Governance Infrastructure — Payment has detected two times but application not processed

Address:Warangal, Andhra Pradesh, 506002
Website:www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

My name is pavani veldandi and I had also uploaded all the documents with successful on 26/05/2017. The amount Rs (117.35 + 117.35) two times amount was detucted from the account but the message displayed that Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.But I do not have received amount back yet. Please help me..to get my amount refund. My details are as follows:

Application Number:[protected] and [protected] on dated 26/05/2017

email ID : veldandi.[protected]@gmail.com
mob : [protected]
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Jul 3, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 02, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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