[Resolved] Nsdl E-Governance Infrastructure — pran created but unable to login to online account

nainaanand89

Website:

enps.nsdl.com

Hi all, i have created an npa account using sbi option. My contribution was deducted from my account but i did not receive any acknowledgement or receipt number. However, my pran was generated. But i am still facing issue in logging in to online nps accont to check my balance and other details. When i try to reset my ipin for the first time, it says unauthorized user. How can this be resolved? I have no way of knowing where my money is. Furthermore, grievance can be raised only by logging in to online account, so i am unable to that also. There should be a process to raise a grievance with a pran number/acknowledgment number to facilitate the consumers. Request your urgent help in the above matter.

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Feb 3, 2021

Complaint marked as Resolved

The issue was resolved after a couple of days. It seems it takes 2-3 days to get the account created.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2020

NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

Verified Support

Jun 30, 2020

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient, request you to share PRAN and contact details to resolve your query. Also, you can contact us on .[protected].