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[Resolved]  Nsdl E-Governance Infrastructure — PRAN not found in database error

Address:Vadodara, Gujarat, 390023

Sir,
I registered for NPS yesterday (08/07/17) and got the PRAN no thru email. But I have not received the IPIN and TPIN yet. While resetting the password using forgot password option, it shows error that "PRAN NOT FOUND IN DATABASE"
Moreover, while checking the status of initiate contribution, it shows error that "data invalid"

Kindly resolve

PRAN[protected]

KARTIK
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Aug 22, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
NSDL e-Governance Infrastructure Customer Care's response Dear Kartik,

This has reference to the query/grievance raised by you.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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Comments

Acknowledgement no. N-[protected]
Name - Sandesh Kumar
Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
contact no [protected]
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