[Resolved]  Nsdl E-Governance Infrastructure — refund for failure of pan application

Address:Chittoor, Andhra Pradesh, 517520

I have used NSDL website to create a new pan card of my Sister.I used e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.20 using my debit card. MY balance was deducted from the bank on 11/06/2019 but there was a mismatch between Aadhar details and details furnished for PAN application. It showed me a message stating that there was a mismatch between Aadhar and PAN details and hence you cannot proceed the application, Amount would be refunded within 7 working days. Once again I have applied on next day i.e. 12/06/2019 by paying 106.20. Whether my previous payment is refundable?
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Jul 3, 2019
Complaint marked as Resolved 
Resolved
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jun 13, 2019
Updated by capriya@1996
Complaint resolved..!
Thank you very much for Prompt response
Complaint comments 

Comments

Pan card application rejected and fees refund not received yet. Token no. is for these transactions:
1. [protected]
2. [protected]

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