[Resolved] Nsdl E-Governance Infrastructure — Refund my money | |||||
I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 12/01/2017 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have got a Rs.5.75 refund message from. where is the amount of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change. Was this information helpful? | |||||
Mar 3, 2017 Complaint marked as Resolved NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Jan 31, 2017 NSDL e-Governance Infrastructure Customer Care's response Dear Sagar, This has reference to the query/complaint raised by you. The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form. For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in. | |||||
 2 Comments | |||||
Comments
Same thing happend with me today! What should I do now?
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Reply
I have faced the same issue while processing the pan application token no [protected]
acknowlegment no [protected] . There may be several technical reasons for failure aadhar authentication through otp (sometimes due to slow internet or bad browsers page wont load and due to continuos requests it exceeds limit) . I know you wont give me refund its loss of 100 for me.
Please allow the user to choose option whether proceed
with
1) sending physical documents by post
2) refund of complete application fee by cancelling it because he may reapply after solving his aadhar otp issue linking mobile no or email id properly again as he may not be able to send all documents physically .
3)or verifying his aadhar some other day again incase he provides valid aadhar linked mobile no or email id.
So please update your website regarding this and comfort people to get online .(digital india)
however if possible give me full refund as my case was also same.
acknowlegment no [protected] . There may be several technical reasons for failure aadhar authentication through otp (sometimes due to slow internet or bad browsers page wont load and due to continuos requests it exceeds limit) . I know you wont give me refund its loss of 100 for me.
Please allow the user to choose option whether proceed
with
1) sending physical documents by post
2) refund of complete application fee by cancelling it because he may reapply after solving his aadhar otp issue linking mobile no or email id properly again as he may not be able to send all documents physically .
3)or verifying his aadhar some other day again incase he provides valid aadhar linked mobile no or email id.
So please update your website regarding this and comfort people to get online .(digital india)
however if possible give me full refund as my case was also same.
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