[Resolved]  Nsdl E-Governance Infrastructure — Refund not initiated

Address:570004
Website:www.tin-nsdl.com

I had applied for pan correction on behalf of my father but due to some technical error probably server was down, my payment got bounced and shown a message refund will be initiated. I paid through debit card on 6th june 2017 till now i have yet to receive the refund. I only see deduction in bank account statement please refund me asap. I have done transaction 2 times none of it came back.

Pan no is avnpj4408r
Token no: [protected]
Ack no: [protected]
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Jul 1, 2017
Complaint marked as Resolved 
My complaint was resolved on 29th june. Thank you
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jun 29, 2017
Updated by J Kiran
Issue not yet solved its been 21days already Still no refund and when i tried to call customer care call center the call gets disconnected frequently i tried 7-8 times all those times the call got disconnected please resolve this issue asap.

thank you
Complaint comments 

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Acknowledgment Number : [protected]
Name : MOHD SADDAM
Category : Individual
Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

why NSDL shows my application status pending??

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