Nsdl E-Governance Infrastructure — Refund not issued due to failure of kyc

I applied for e-kyc the the fee has not been refunded it says "You cannot proceed with KYC request. Kindly generate new Token and proceed with physical" please look into and refund the amount

details
token number- [protected]
mail id- mogs.[protected]@gmail.com
dob- 26/01/2003
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We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.

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