[Resolved]  Nsdl E-Governance Infrastructure — Refund of application fee

Address:

Jammu, Jammu and Kashmir

I use nsdl website to create a new pan card. Temporary token is [protected]. I use e-kyc option for aadhar verification. I have paid an amount of rs.116.20 using my credit card. My balance was deducted from the bank on 21/04/2017 but aadhar verification was not completed due to e-sign failure. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. But, till date (21/05/2017) i did not get my refund.
Please help