[Resolved]  Nsdl E-Governance Infrastructure — Request to refund

Website:www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Dear, sir

I applied for pan but it was not successful because of otp .aurhority has show this msg "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days" but i have not get my refund I have apply on 10th May 2017.so please refund my balance as soon as possible.
Name-Anjali
Token no.-[protected]
[protected]@gmail.com
Mobile-[protected]
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Jul 8, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2017
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information