[Resolved] Nsdl E-Governance Infrastructure — Since payment made twice my acknowledgement number not generated

vigneshwar raj

Address:	Pune, Maharashtra
Website:	tin-nsdl.com

Hi nsdl,
At the time of applying my new pan cardform 49a through nsdl website during my payment session i got message that payment is cancelled. Attached is the screen shot for the same.
Request you to refund my payment. The details are as follows:-
Token number - [protected]
Name of pan card owner: dhanasekaran gowtham raj
Dob:[protected]
Email id : [protected]@outlook.Com
Date of payment: 06 aug 2016 and 08 aug 2016
Amount paid: rs.223.20
(Payment was done twice through ubi - internet banking)

Note: i made payment twice and both the time my payment got cancelled my amount was deducted twice. So i request you to reimburse single payment and kindly generate my acknowledgement number soon.
Since pan card is mandatory for applying my educational loan.
Kindly consider my situation and help me soon.

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Sep 12, 2016

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2016

NSDL e-Governance Infrastructure Customer Care's response Dear Vigneshwar,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.