[Resolved]  Nsdl E-Governance Infrastructure — Tin call centre at[protected] number is always busy throughout

Address:400101
Website:www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I have applied only for pan card name change and also submitted supporting documents. But on checking pan status online, i found that they have misinterpreted my pan application and have provided incorrect rejection reason for my pan application. I am trying to call on there one and only call center number but it is always on busy tone. There is no other way to get in touch with them.
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Jul 21, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
Jul 03, 2017
Updated by rohini444
My Acknowledgement Number : N- [protected].
Kindly update me on the same.
Complaint comments 

Comments

Acknowledgment Number : [protected]
Name : MEENA DEVI
Category : Individual
Status :
Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
rohini444's [Complaint's author] reply, Jun 14, 2017
Above details are not mine.

I have PAN and applied for Change of Middle and Last Name on PAN. But as per Online PAN application status they have metioned that "Your request for 'New PAN card and/or Change/Correction in PAN Data' cannot be processed as PAN holder details provided by you in the application do not match with PAN holder details in the Income Tax Department (ITD) database." It is indicated that the details which i provided in the form does not matches with the one available in Income tax database.
Obviously as I have added the Changed Middle and Last Name on the application form, the details available in database previously will be different from the one provided in the application form. So accordingly the processing should happen for new PAN card issuance with updated Name.
I have PAN and applied for Change of Middle and Last Name on PAN. But as per Online PAN application status they have metioned that "Your request for 'New PAN card and/or Change/Correction in PAN Data' cannot be processed as PAN holder details provided by you in the application do not match with PAN holder details in the Income Tax Department (ITD) database." It is indicated that the details which i provided in the form does not matches with the one available in Income tax database.
Obviously as I have added the Changed Middle and Last Name on the application form, the details available in database previously will be different from the one provided in the application form. So accordingly the processing should happen for new PAN card issuance with updated Name.

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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information