[Resolved] Nsdl E-Governance Infrastructure — unable to receive otp for verification of kyc for application of pan card even after payment

Natasha Rastogi

from Agra, Uttar Pradesh

Address:

D 115, Surya palace, Meerut, Uttar Pradesh, 250002

I applied for pan card through e kyc aadhar but i am stuck on the last step where otp is asked. Even after repeated trials, i am unable to recieve otp. Also, the customer care number of nsdl office is also going unanswered.
I am providing the token number [protected] for reference.
I am facing great inconvenience because of that, since i need pan card number for my new job on urgent basis. Also, there is no place to file a complaint regarding refund of payment on nsdl website.
I hope that my problem is resolved soon

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Feb 10, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2020

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jan 07, 2020

NSDL e-Governance Infrastructure Customer Care's response As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in

Verified Support

Jan 10, 2020

NSDL e-Governance Infrastructure Customer Care's response Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.