[Resolved] Nsdl E-Governance Infrastructure — unable to track status showing no record found

 
1 Review
India
 faizukap7 on Dec 23, 2018
Sir/madam,

I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Faizan alam
Complaint marked as Resolved Jan 27, 2019

Complaint Status


[Dec 23, 2018] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
NSDL e-Governance Infrastructure Customer Care's response, Dec 24, 2018
We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted .
Verified Support
NSDL e-Governance Infrastructure Customer Care's response, Dec 26, 2018
Kindly provide us your 15 digit PAN Acknowledgement number at customerservice@nsdl.co.in
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    Nsdl E-Governance Infrastructure - unable to track status showing no record found