[Resolved]  Nsdl E-Governance Infrastructure — upin not working

Dear Sir/Madam,

I open a National Pension Scheme account. I am individual subscriber of Tier I account - I have used Aadhar registration process.
I have also paid initial amount in that account.

I received PRAN number only through SMS & email about successful completion of account opening process.

When I try to view my profile and tried to reset my password using PRAN, it is showing "Unauthorized User".

Please resolve the issue as early as possible. Below are my details.

Name: Vikas Mohan
PRAN: 110xxxxxx645
email id: vicky.[protected]@gmail.com

I have tried calling Toll free no:[protected] & customer care no:[protected], But i am getting engage tone all the time and not getting any response.

Counting your response ASAP.
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Apr 10, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2018
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
Complaint comments 

Comments

I have used E kyc option for aadhar verification which could not be completed due to error in few details and the fee should have been refunded in 7 working days which is yet not received. my token no is [protected]. I have paid amount of Rs 115 using debit card, balance was deducted from bank account on 18/02/2018.
NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
Verified Support
Dear Sakina,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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