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NurseryLive Complaints & Reviews

nurserylive.com
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Updated: Jul 25, 2025
Complaints 805
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Bad 😕 It seems that NurseryLive has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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NurseryLive reviews & complaints page 20

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M
monoroy
from Kolkata, West Bengal
Jul 3, 2021
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Address: Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India
Website: nurserylive.com/collections/op-desi-vegetable-seeds?page=3

I ordered for some seeds from Nursery live On 09/06/2021 vide
order no.NLV14112485.
The order is still not received till 03/07/2021.Several times I have
communicated through chat / email but no fruitful result.
I have already paid the price of seeds alongwith delevery charge. Now they are not responding for refund also.
As per their conditions they had to process the order within 5/6 days
from the date of order.
However the same not yet processed.
Screen shot of Nursery live's email and chat communication are attached.
NurseryLive customer support has been notified about the posted complaint.
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    N
    Nachiketa Chatterjee
    Jul 2, 2021
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    This company is a big fraud. I ordered plants on 17th June 2021. Order number NLV[protected], NLV[protected]. They are neither responding to any chat nor delivering my order. Not even refunding. I wonder how this fraud e-commerce channel surviving. My request to everyone to ban them and protect people from getting cheated by them.
    NurseryLive customer support has been notified about the posted complaint.
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      A
      Anushree purohit
      Jul 2, 2021
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      Address: Jodhpur, inside Jalori gate

      We placed our order on 11th June 2021, but we are disappointed to know that we can’t even track our own order. On 25th june 2021 we received an email saying our order will be delivered within a week and still no response. Whenever I put my order for tracking it shows “order not found!” And today, i.e 2 July, I received a text that my order has been shipped and gave me the tracking ID, and I tried that ID and again it showed order not found. It’s quite bad impression on a customer, this was my first time shopping here and it was far worse than I have ever expected. Hoping for a quick response.
      NurseryLive customer support has been notified about the posted complaint.
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        M
        Mahendrachandrajanr
        Jul 2, 2021
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        Address: Pune

        Order placed on 19 th June2021 no matl rcd no body responds to chat for days together
        NurseryLive customer support has been notified about the posted complaint.
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          K
          Karma@23
          Jul 2, 2021
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          Address: https://nurserylive.com

          With great enthusiasm, I placed an order on nursery live ( the mistake I made was to order without checking reviews). Much to my horror, it has been over 2 weeks, but I haven't heard back. their customer service is horrible - first you get canned responses and finally if you get through to someone, they stop responding if they do not have an answer. They have refused a refund, and nor are they dispatching the plants.
          NurseryLive customer support has been notified about the posted complaint.
          Jul 02, 2021
          Updated by Karma@23           order no : NLV[protected]
          [protected]@gmail.com
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            S
            Sree dhanya
            Jul 2, 2021
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            Address: Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India Email

            I had ordered 3 plants and 2 pots worth RS 2458. ORDER NLV[protected]. I have tried contacting them via multiple ways, including their site, email, IG, WhatsApp and received absolutely no response from them. I had placed the order on 23rd June, and all I got was they have confirmed the order and said I will receive an email when they ship it, but I haven't received any such emails after that. Kindly take strict action against them for this fraudulent behaviour as they're doing the same to everyone.
            NurseryLive customer support has been notified about the posted complaint.
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              D
              deepak.zm
              Jul 2, 2021
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              I have placed an order #NLV[protected] on May28, 2021. Its been more than a month. They haven't shipped the plants yet. It is for ₹ 2, 087. All I see from their website is it is still under processing. No response from email as well. It is a big scam and they are looting people's hard-earned money. Please ban the business to avoid future victims.
              NurseryLive customer support has been notified about the posted complaint.
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                R
                Rim191092
                Jul 1, 2021
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                Order number NLV[protected]
                NurseryLive customer support has been notified about the posted complaint.
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                  D
                  Danish Jahagirdar
                  Jul 1, 2021
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                  Address: Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India

                  I have ordered some plants, but these plants didn't deliver yet.
                  I have tried to reach to customer care via email but no response.
                  NurseryLive customer support has been notified about the posted complaint.
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                    M
                    Mohit Jugran
                    Jul 1, 2021
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                    I placed an order on 19th june and till today there is no update from the company. Moreover no one is responding to my queries that i have raised over chat or email. Is this company doing fraud ?
                    NurseryLive customer support has been notified about the posted complaint.
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                      M
                      Manisha Sinha Bishnoi
                      Jul 1, 2021
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                      Ordered plants worth almost 1500 rupees, it have been 10 days and no idea about when they will ship it.
                      Chat bot keeps saying will deliver in 2-3 days everytime I try customer support.
                      Very bad experience, using this e-commerce site for the first and last time .
                      Never order anything from here
                      NurseryLive customer support has been notified about the posted complaint.
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                        S
                        sudhi61
                        Jul 1, 2021
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                        It’s been one month, I have ordered a Plant. I have followed up multiple times. Most of times, there have been no responses and couple of times, I got response that Order is being processed. I have requested them to refund the money and there has been no action and response on that.
                        They are highly unprofessional!
                        I need my money back.
                        NurseryLive customer support has been notified about the posted complaint.
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                          D
                          Divyasingh009
                          Jul 1, 2021
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                          Nursery live basically has no intention to deliver order, they haven’t delivered my two orders .
                          I have done multiple follow ups but to no avail, this is most unethical behaviour
                          I had placed two orders NLV[protected] ( Amount1415) & NLV[protected] ( Amount 460.65)with Nursery Live on 19th May 2021

                          Out of the two orders only NLV[protected] order was partially delivered with products of cost 677 out of 1415 amount paid for the order on 6th June 2021.Rest of Items in the orders aren’t delivered and no refund is being generated by Nurserylive. Also mails and live chat aren’t replied . I have been following up with them since more than a month there is no answer .
                          Other order NLV[protected] isn’t delivered .
                          I have tried them reaching by all means but no answer other than some mails sent in 15 days asking that items will be shipped but no actual shipments taking place .
                          NurseryLive customer support has been notified about the posted complaint.
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                            B
                            beware of nurseey live
                            Jul 1, 2021
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                            This is in regard to my order number NLV[protected] placed on 23 May 21, till date delivery is not done.

                            I have contacted them over the email more than 15 times and every times i get the same answer that you order is given to delivery partner an will be delivered in 2 to 4 days and we cant cancel the order.

                            They never delivered the order and nor cancel it.

                            They keep doing false promises every day.

                            It seems pure a fraud company.
                            NurseryLive customer support has been notified about the posted complaint.
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                              R
                              Ramesh. G
                              Jul 1, 2021
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                              I had placed the order NLV[protected] (Hydrangea macrophylla (Any Color) - Plant) and it is now a month and still not received.
                              There is no number to call the customer service.
                              When I email the customer service all I receive is a default automated reply stating The order will be shipped soon.
                              Seems to be fraud/scam.
                              I have sent multiple follow up emails and everytime I received the same automated reply.
                              Don't know how many people have been cheated like this 🙄
                              NurseryLive customer support has been notified about the posted complaint.
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                              There is no resolution yet. I now doubt if something by the name Nursery live even exists
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                                A
                                anushua saha
                                Jul 1, 2021
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                                My order number is NLV[protected]. It’s been one month, I have ordered a Plant. I have followed up multiple times. Most of times, there have been no responses and couple of times, I got response that Order is being processed. I have requested them to refund the money and there has been no action and response on that.
                                They are highly unprofessional!
                                I need my money back.
                                NurseryLive customer support has been notified about the posted complaint.
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                                  M
                                  Medha Srivastava
                                  Jun 30, 2021
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                                  Address: Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India

                                  I placed an order on 10th June NLV[protected]. i have tried all channels and i know is order is still being and not even packed. none of the channels company wants to revert on. my money is taken and nothing has been delivered
                                  NurseryLive customer support has been notified about the posted complaint.
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                                    T
                                    tanvi1908
                                    Jun 30, 2021
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                                    I placed an order on 10th June NLV[protected]. i have tried all channels and i know is order is still being and not even packed. none of the channels company wants to revert on. my money is taken and nothing has been dlelivered
                                    NurseryLive customer support has been notified about the posted complaint.
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                                      N
                                      Neville Krishnaswamy
                                      from Mumbai, Maharashtra
                                      Jun 30, 2021
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                                      I have ordered 2 plants from Nurserylive on 15th May 2021. I got an email stating that there will be a delay due to the lockdown. Today is 30th June and I have no information on my order. I have tried reaching out to the customer care team but have no luck in getting through to them. They do not have a phone number where I can call. I have sent emails, sent messages on chat and whatsapp but have received no response.
                                      I will be rating them 1 on playstore for the horrible experience I have had.

                                      Please take the trouble and visit a local nursery instead o[censored]sing crappy services. I'm gonna do the same.
                                      NurseryLive customer support has been notified about the posted complaint.
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                                        S
                                        shikhakul
                                        Jun 30, 2021
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                                        I have ordered plants and pots more then work 2k from their website but I
                                        received only one mail saying my product is ready to dispatch without
                                        further details.
                                        There is no way I can reach out their customer care ( phone) and there is no response via mail too.
                                        Looks like a real fraud company.
                                        Don't know what to do.
                                        NurseryLive customer support has been notified about the posted complaint.
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