NurseryLive Complaints & Reviews

Order not yet delivered . No response for emails or customer support. Would request cancellation of order and refund of complete amount 978 RS.

Plants supplied against the order number NLV[protected] on 20th August 2021 was of bad quality and dried. I requested the delivery person to take back but he refused to take back as he is not permitted to take back. He also took the picture of the product with assurance of forwarding of the photo. Immediately @ 4.39pm I sent a mail with photos to CS as the complainant to be lodged within 24 hours of delivery. I don't received any acknowledgement or response. I sent two mails on the subject next day. I sent another mail today morning. No response. I tried to call the CS on number provided on the website. It is switched off. So I am writing this mail once again.

Kindly look into the matter and do needful in the interest of continued business relationship.

Regards
Guruprasad

PS: I am unable attach images as the images are of 32 mb not permitted to attach.

My order no. NLV[protected] dated 14.08.2021.Product not delivered till date 21.08.2021.

OrderID:
NLV[protected]
Phone/Mobile:
[protected]
Email:
masoom.[protected]@gmail.com

I have placed an order in the Nurserylive website on July 29th 2021 and paid Rs. 800 The plants and miniatures were expected to be delivered within 5 to 6 days as per their email sent to me.But even after 16 days it has not been received and when I send them email or try to contact customer care, they are not responding for the same.And there is no customer care number to contact them.
Kindly help to refund the money or deliver the plants

This is with reference to my order no-NLV[protected]. Wherein the delivery of plants is pending since long time..

Please.expedite or if it is getting delayed, refund the amount at the earliest.

I have sent 2-3 mails for which there is no response..very very bad service.

Do not recommend to anybody

About one month to go they are not responding and not delivered the product please refund my money

I had ordered a jade plant and 2 seed packets on 10th august but haven't received any confirmation message or mail. My payment was successful but no notification has reached me yet. On contacting via website chat I was informed my order got cancelled. Then no news about the refund.

I am very disheartened after ordering from here, though heard a lot about this website.

My order id NLV[protected] is not yet delivered. I tried to contact them everywhere but no update, no response. They are fraudelent websites. How we can stop such websites to operate?

I had placed the order and I had to cancel the order the same day due to some issue. Haven’t received the refund yet. Either provide with the bank transcript or receipt that have processed the refund so I can check on my part as well. I have spent hours and hours to contact the customer service without any response. Very disappointing with the service.

Dear Sir/Madam,
I have placed an order no NLV[protected] on 8th August, 2021 of INR 4, 116.
But, to inform you that, I have not been able to track my order, and even they don't have any proper Order Tracking System to track. Live Chat is not working. I am not even getting any order updates to my mobile no as well as my registered email. Only I am getting the ncash e-mails repeatedly.
This is my first order in NurseryLive and frankly speaking I am very much disappointed with their service.
I also sent them email, but they haven't reply yet.

Placed order worth ₹1100/- on 20th July. Have received only seeds worth ₹140/- Remaining items were not dispatched till date. Nor any updates regarding status of pending items. Sent multiple emails and all they do is send automated response without actually addressing the reason for delay etc. Moreover they don't have a phone number.

Dear Sir/Madam,
I have placed an order no NLV[protected] on 12th August, 2021 of INR 1, 116.
But, to inform you that, I have not been able to track my order, and even they don't have any proper Order Tracking System to track. Live Chat is not working. I am not even getting any order updates to my mobile no as well as my registered email. Only I am getting the ncash e-mails repeatedly.
This is my first order in NurseryLive and frankly speaking I am very much disappointed with their service.
I also sent them email, but they haven't reply yet.

Thanking you.
Aniruddha Das
IIT Kharagpur, West Bengal, India

Hi!

I placed an order NLV[protected] - 30 July 2021, and paid Rs. 1455/- for some live plants and soil.

The company is not delivering the product nor refund the amount. Have been writing to the Chat Box/Bot for the last 15 days but no concrete response.

Don't know how to handle it now.

Thanks,
Rakesh

My order id NLV[protected] is not yet delivered. It's already a month. I tried to contact them everywhere but no update, no response. I checked my order status on their website and it always shows prossesing I don't know what else I can do. It's already paid and I don't think I will ever get my plant or my money back. Very disappointing. Worst site to ever shop plants. Please do something.

I have ordered on july 18th, its been a month, my order didn't reach me yet. The website seems fraudulent . Kindly take action. My ordert number is NLV[protected]

I have ordered through Nursery Live app order#NLV[protected].

Even after two days, there is no update on order. The customer service says, it will be delivered asap, but do not tell when exactly. I requested for cancellation of order NLV[protected], but customer service is not responding

Nuresrylive is not a good they are fraud and collect the money from the people in the name of free plant provided only the collect freight charges of plant to delivered at our home, but they not delivered the same and not entertained the customers after getting the payment.

Re: A shipment from order NLV[protected] is on the way

Since June this is on the way and still not delivered and their partner courier or cargo company not responding about the consignment details.

This is totally fraud

Hi.

I ordered multiple plants worth INR 8353/- on August 08, 2021. As per customer care, executive orders gets processed within a couple of days and delivery time for Mumbai is typically between 2-4days after dispatch.

It's been more than a week and I have no confirmation or update of my order. Webchat customer service executives do not respond to messages. No reply to my emails. No customer care number is mentioned to reach them.

I am unable to contact them or even cancel the order because of the delay.

I have the following order NLV[protected] and got confirmation by mail on 6 August
but after I did not get any update on this . I have done multiple follow up in mail /chat but received no reply .

I did not receive order till now and also don't know about its status
it is a really frustrating and unprofessional attitude of nurserylive .

please look into urgent basis

Hello there,

My order number is NLV[protected].

i order on 31st, july 2021. Since then I have no sort of information regarding my delivery as well as the tracking. It's been more than a week, I haven't received my delivery details as well as no sign of status to my order. Every time when I ask for status you guys are extending two more days from the actual date. Can i know will you provide my delivery or tell me am i wasting my money and time by sending daily messages for tracking.

All I wanted to know is if you are trustworthy. How should a customer believe you without any sort of information regarding their order provided.

Please reach me and let me know more about my order.