Submit a Complaint
Claimed

NurseryLive Complaints & Reviews

nurserylive.com
1
Updated: Jul 7, 2025
Complaints 801
Resolved
37
Unresolved
764
Bad 😕 It seems that NurseryLive has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to NurseryLive

Having problems with NurseryLive?

File a complaint and get it resolved by NurseryLive customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Home & Garden
NurseryLive

NurseryLive reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mihuhema
Aug 18, 2021
Report
Copy

Dear Sir/Madam,
I have placed an order no NLV[protected] on 8th August, 2021 of INR 4, 116.
But, to inform you that, I have not been able to track my order, and even they don't have any proper Order Tracking System to track. Live Chat is not working. I am not even getting any order updates to my mobile no as well as my registered email. Only I am getting the ncash e-mails repeatedly.
This is my first order in NurseryLive and frankly speaking I am very much disappointed with their service.
I also sent them email, but they haven't reply yet.
NurseryLive customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sunilg7
    from Ernakulam, Kerala
    Aug 17, 2021
    Report
    Copy

    Placed order worth ₹1100/- on 20th July. Have received only seeds worth ₹140/- Remaining items were not dispatched till date. Nor any updates regarding status of pending items. Sent multiple emails and all they do is send automated response without actually addressing the reason for delay etc. Moreover they don't have a phone number.
    NurseryLive customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Aniruddha KGP
      Aug 17, 2021
      Resolved
      Report
      Copy
      Resolved

      Dear Sir/Madam,
      I have placed an order no NLV[protected] on 12th August, 2021 of INR 1, 116.
      But, to inform you that, I have not been able to track my order, and even they don't have any proper Order Tracking System to track. Live Chat is not working. I am not even getting any order updates to my mobile no as well as my registered email. Only I am getting the ncash e-mails repeatedly.
      This is my first order in NurseryLive and frankly speaking I am very much disappointed with their service.
      I also sent them email, but they haven't reply yet.

      Thanking you.
      Aniruddha Das
      IIT Kharagpur, West Bengal, India
      Aug 18, 2021
      Complaint marked as Resolved 
      Their contact no is switched off. the email id I got from their website is [email protected] to whom I have sent email. no response from their end. I confirmed that they are cheating with their customers. requesting you to please take a bold step, so that from onward nobody getting cheated from their eCommerce portal. Thanking you Sincerely yours Aniruddha Das
      NurseryLive customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Rakesh Aulaya
        Aug 17, 2021
        Report
        Copy

        Address: Kandivali East, Mumbai - 400101

        Hi!

        I placed an order NLV[protected] - 30 July 2021, and paid Rs. 1455/- for some live plants and soil.

        The company is not delivering the product nor refund the amount. Have been writing to the Chat Box/Bot for the last 15 days but no concrete response.

        Don't know how to handle it now.

        Thanks,
        Rakesh
        NurseryLive customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rajeshwari kumari
          Aug 17, 2021
          Report
          Copy

          Address: Hesag, Oraon chowk, hatia ranchi

          My order id NLV[protected] is not yet delivered. It's already a month. I tried to contact them everywhere but no update, no response. I checked my order status on their website and it always shows prossesing I don't know what else I can do. It's already paid and I don't think I will ever get my plant or my money back. Very disappointing. Worst site to ever shop plants. Please do something.
          +2 photos
          NurseryLive customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kalyansky
            Aug 17, 2021
            Report
            Copy

            I have ordered on july 18th, its been a month, my order didn't reach me yet. The website seems fraudulent . Kindly take action. My ordert number is NLV[protected]
            NurseryLive customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Prashanth Uppunda
              Aug 16, 2021
              Report
              Copy

              I have ordered through Nursery Live app order#NLV[protected].

              Even after two days, there is no update on order. The customer service says, it will be delivered asap, but do not tell when exactly. I requested for cancellation of order NLV[protected], but customer service is not responding
              NurseryLive customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sudhir Makwana
                Aug 16, 2021
                Report
                Copy

                Address: C/28/338, Krishan Nagar, Ahmedabad

                Nuresrylive is not a good they are fraud and collect the money from the people in the name of free plant provided only the collect freight charges of plant to delivered at our home, but they not delivered the same and not entertained the customers after getting the payment.

                Re: A shipment from order NLV[protected] is on the way

                Since June this is on the way and still not delivered and their partner courier or cargo company not responding about the consignment details.

                This is totally fraud
                NurseryLive customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  anandhthakur
                  Aug 16, 2021
                  Report
                  Copy

                  Address: Mumbai

                  Hi.

                  I ordered multiple plants worth INR 8353/- on August 08, 2021. As per customer care, executive orders gets processed within a couple of days and delivery time for Mumbai is typically between 2-4days after dispatch.

                  It's been more than a week and I have no confirmation or update of my order. Webchat customer service executives do not respond to messages. No reply to my emails. No customer care number is mentioned to reach them.

                  I am unable to contact them or even cancel the order because of the delay.
                  NurseryLive customer support has been notified about the posted complaint.
                  Aug 16, 2021
                  Updated by anandhthakur                   I tried reaching them on social media channels. They have kept their comments off so unable to reach them there as well. Dropped them an email and messaged them on Instagram as well. No update yet.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    knightangle
                    Aug 16, 2021
                    Report
                    Copy

                    Address: Pune

                    I have the following order NLV[protected] and got confirmation by mail on 6 August
                    but after I did not get any update on this . I have done multiple follow up in mail /chat but received no reply .

                    I did not receive order till now and also don't know about its status
                    it is a really frustrating and unprofessional attitude of nurserylive .

                    please look into urgent basis
                    +1 photos
                    NurseryLive customer support has been notified about the posted complaint.
                    View replies
                    I did not get any update on my order, could you please ask them
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      suryateja kandukuru
                      Aug 16, 2021
                      Report
                      Copy

                      Address: Nurserylive Pune Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India
                      Website: nurserylive.com

                      Hello there,

                      My order number is NLV[protected].

                      i order on 31st, july 2021. Since then I have no sort of information regarding my delivery as well as the tracking. It's been more than a week, I haven't received my delivery details as well as no sign of status to my order. Every time when I ask for status you guys are extending two more days from the actual date. Can i know will you provide my delivery or tell me am i wasting my money and time by sending daily messages for tracking.

                      All I wanted to know is if you are trustworthy. How should a customer believe you without any sort of information regarding their order provided.

                      Please reach me and let me know more about my order.
                      +2 photos
                      NurseryLive customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        Lekha Fernandes
                        Aug 16, 2021
                        Report
                        Copy

                        Order number NLV[protected] was booked on 6 th August 2021.. no news after that..is it a genuine site.. Paid Rs 678.

                        Is it a fake site? Can't contact anybody
                        NurseryLive customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Pragati Dubey
                          Aug 15, 2021
                          Report
                          Copy

                          I ordered a hoya plant from nursery live which they delivered after a month of complains ..and after waiting so much I recieved a dead plant. Not fair. THIS IS CHEATING. I even mailed them to which I have received no replies and it's been more than a month I must say.
                          +1 photos
                          NurseryLive customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Meera Sripathy
                            Aug 15, 2021
                            Report
                            Copy

                            NLV[protected] - Ordered the plants on Aug 11 & made payment. Did not receive any updates yet. No response for emails as well.
                            NurseryLive customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Pank Mish
                              Aug 14, 2021
                              Report
                              Copy

                              I have ordered 9 plants from that side and did not get anything and not returning my money also making fool to customers and not replying mail also
                              NurseryLive customer support has been notified about the posted complaint.
                              Aug 14, 2021
                              Updated by Pank Mish                               Kindly refund my money
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                SnehD
                                Aug 14, 2021
                                Report
                                Copy

                                Address: Tathagat Villa Near Central India School, Ward no 13 Subhah Nagar Budhi

                                I have placed an order in the Nurserylive website on July 29th 2021 and paid Rs. 800 The plants and miniatures were expected to be delivered within 5 to 6 days as per their email sent to me.But even after 16 days it has not been received and when I send them email or try to contact customer care, they are not responding for the same.And there is no customer care number to contact them.
                                Kindly help to refund the money or deliver the plants
                                NurseryLive customer support has been notified about the posted complaint.
                                View replies
                                No updates till date
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  GEETA JAGATSINGH MANRAL
                                  from Mumbai, Maharashtra
                                  Aug 14, 2021
                                  Report
                                  Copy

                                  Address: Pune

                                  Order NLV[protected]
                                  Transaction ID: [protected]
                                  Merchant Website: www.nurserylive.com
                                  Amount Paid: 687.00
                                  Order Date:[protected]:07:35
                                  The above order for plants with pot was placed and on 6th Aug mail recd that order processed and will be dispatched shortly after that no updates and has been following up since thro what'sapp, chat, twitter but no status or updates given.
                                  NurseryLive customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    C
                                    Crite
                                    Aug 14, 2021
                                    Report
                                    Copy

                                    I bought two plants and prepaid the amount. No tracking detail till now?
                                    Order NLV[protected]. Is it a fraud company?
                                    I want my responce today itself that when will I get my order otherwise I will make a cyber complaint regarding you.
                                    NurseryLive customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Archana Vanparthi
                                      Aug 14, 2021
                                      Report
                                      Copy

                                      Address: Pune

                                      I've placed a prepaid order online with nurserylive.com with Cart value ₹626 having the order ID NLV[protected] and it was promised that the products will be delivered within 5-6 days and was suppose to arrive by 13 Aug however the team still says that the order is under processing and there will be an email sent post its shipment. So they are just sending me this automated replies and no one is bothered to help and there's no contact number to call them and they don't respond to emails. I've requested them to cancel my order and unfortunately no reply from them. I request you to help me get this order canceled and get my refund.
                                      NurseryLive customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        Debanjita Endow
                                        Aug 13, 2021
                                        Report
                                        Copy

                                        Address: Pune

                                        I had placed two orders on the nursery live site on 14th July2021 and 19th july 2021 which amounted to Rs 2800.
                                        After waiting 20days, i emailed them and was asked to wait 7days as the order would get dispatched within that time.
                                        Now, it has been a month and I have no clue regarding my orders nor are these people responding to any of my queries or mails.
                                        I have asked them repeatedly to return my money back and they are not even willing to do that.
                                        This is a complete case of online fraud and i want my money back.
                                        NurseryLive customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          The Purple Turtles
                                          3
                                          (5)
                                          TeleChoice / TChoice.co.in
                                          1.4
                                          (11)
                                          Home2Decor
                                          2.5
                                          (2)