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NurseryLive Complaints & Reviews

nurserylive.com
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Updated: Jul 25, 2025
Complaints 805
Resolved
37
Unresolved
768
Bad 😕 It seems that NurseryLive has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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NurseryLive reviews & complaints page 8

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S
Sanjay Satyadarshi
Aug 18, 2021
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My order id NLV[protected] is not yet delivered. I tried to contact them everywhere but no update, no response. They are fraudelent websites. How we can stop such websites to operate?
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I am surprise to find many complaints against nurseylive & still they are cheating & operating the sites. I will be filling case with cyber crime department. It needs to be closed down.
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    S
    SharonG7
    Aug 18, 2021
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    I had placed the order and I had to cancel the order the same day due to some issue. Haven’t received the refund yet. Either provide with the bank transcript or receipt that have processed the refund so I can check on my part as well. I have spent hours and hours to contact the customer service without any response. Very disappointing with the service.
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      M
      Mihuhema
      Aug 18, 2021
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      Dear Sir/Madam,
      I have placed an order no NLV[protected] on 8th August, 2021 of INR 4, 116.
      But, to inform you that, I have not been able to track my order, and even they don't have any proper Order Tracking System to track. Live Chat is not working. I am not even getting any order updates to my mobile no as well as my registered email. Only I am getting the ncash e-mails repeatedly.
      This is my first order in NurseryLive and frankly speaking I am very much disappointed with their service.
      I also sent them email, but they haven't reply yet.
      NurseryLive customer support has been notified about the posted complaint.
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        S
        Sunilg7
        from Ernakulam, Kerala
        Aug 17, 2021
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        Placed order worth ₹1100/- on 20th July. Have received only seeds worth ₹140/- Remaining items were not dispatched till date. Nor any updates regarding status of pending items. Sent multiple emails and all they do is send automated response without actually addressing the reason for delay etc. Moreover they don't have a phone number.
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          A
          Aniruddha KGP
          Aug 17, 2021
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          Dear Sir/Madam,
          I have placed an order no NLV[protected] on 12th August, 2021 of INR 1, 116.
          But, to inform you that, I have not been able to track my order, and even they don't have any proper Order Tracking System to track. Live Chat is not working. I am not even getting any order updates to my mobile no as well as my registered email. Only I am getting the ncash e-mails repeatedly.
          This is my first order in NurseryLive and frankly speaking I am very much disappointed with their service.
          I also sent them email, but they haven't reply yet.

          Thanking you.
          Aniruddha Das
          IIT Kharagpur, West Bengal, India
          Aug 18, 2021
          Complaint marked as Resolved 
          Their contact no is switched off. the email id I got from their website is [email protected] to whom I have sent email. no response from their end. I confirmed that they are cheating with their customers. requesting you to please take a bold step, so that from onward nobody getting cheated from their eCommerce portal. Thanking you Sincerely yours Aniruddha Das
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            R
            Rakesh Aulaya
            Aug 17, 2021
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            Address: Kandivali East, Mumbai - 400101

            Hi!

            I placed an order NLV[protected] - 30 July 2021, and paid Rs. 1455/- for some live plants and soil.

            The company is not delivering the product nor refund the amount. Have been writing to the Chat Box/Bot for the last 15 days but no concrete response.

            Don't know how to handle it now.

            Thanks,
            Rakesh
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              R
              Rajeshwari kumari
              Aug 17, 2021
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              Address: Hesag, Oraon chowk, hatia ranchi

              My order id NLV[protected] is not yet delivered. It's already a month. I tried to contact them everywhere but no update, no response. I checked my order status on their website and it always shows prossesing I don't know what else I can do. It's already paid and I don't think I will ever get my plant or my money back. Very disappointing. Worst site to ever shop plants. Please do something.
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                K
                Kalyansky
                Aug 17, 2021
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                I have ordered on july 18th, its been a month, my order didn't reach me yet. The website seems fraudulent . Kindly take action. My ordert number is NLV[protected]
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                  P
                  Prashanth Uppunda
                  Aug 16, 2021
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                  I have ordered through Nursery Live app order#NLV[protected].

                  Even after two days, there is no update on order. The customer service says, it will be delivered asap, but do not tell when exactly. I requested for cancellation of order NLV[protected], but customer service is not responding
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                    S
                    Sudhir Makwana
                    Aug 16, 2021
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                    Address: C/28/338, Krishan Nagar, Ahmedabad

                    Nuresrylive is not a good they are fraud and collect the money from the people in the name of free plant provided only the collect freight charges of plant to delivered at our home, but they not delivered the same and not entertained the customers after getting the payment.

                    Re: A shipment from order NLV[protected] is on the way

                    Since June this is on the way and still not delivered and their partner courier or cargo company not responding about the consignment details.

                    This is totally fraud
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                      A
                      anandhthakur
                      Aug 16, 2021
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                      Address: Mumbai

                      Hi.

                      I ordered multiple plants worth INR 8353/- on August 08, 2021. As per customer care, executive orders gets processed within a couple of days and delivery time for Mumbai is typically between 2-4days after dispatch.

                      It's been more than a week and I have no confirmation or update of my order. Webchat customer service executives do not respond to messages. No reply to my emails. No customer care number is mentioned to reach them.

                      I am unable to contact them or even cancel the order because of the delay.
                      NurseryLive customer support has been notified about the posted complaint.
                      Aug 16, 2021
                      Updated by anandhthakur                       I tried reaching them on social media channels. They have kept their comments off so unable to reach them there as well. Dropped them an email and messaged them on Instagram as well. No update yet.
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                        K
                        knightangle
                        Aug 16, 2021
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                        Address: Pune

                        I have the following order NLV[protected] and got confirmation by mail on 6 August
                        but after I did not get any update on this . I have done multiple follow up in mail /chat but received no reply .

                        I did not receive order till now and also don't know about its status
                        it is a really frustrating and unprofessional attitude of nurserylive .

                        please look into urgent basis
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                        I did not get any update on my order, could you please ask them
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                          S
                          suryateja kandukuru
                          Aug 16, 2021
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                          Address: Nurserylive Pune Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India
                          Website: nurserylive.com

                          Hello there,

                          My order number is NLV[protected].

                          i order on 31st, july 2021. Since then I have no sort of information regarding my delivery as well as the tracking. It's been more than a week, I haven't received my delivery details as well as no sign of status to my order. Every time when I ask for status you guys are extending two more days from the actual date. Can i know will you provide my delivery or tell me am i wasting my money and time by sending daily messages for tracking.

                          All I wanted to know is if you are trustworthy. How should a customer believe you without any sort of information regarding their order provided.

                          Please reach me and let me know more about my order.
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                            Lekha Fernandes
                            Aug 16, 2021
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                            Order number NLV[protected] was booked on 6 th August 2021.. no news after that..is it a genuine site.. Paid Rs 678.

                            Is it a fake site? Can't contact anybody
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                              P
                              Pragati Dubey
                              Aug 15, 2021
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                              I ordered a hoya plant from nursery live which they delivered after a month of complains ..and after waiting so much I recieved a dead plant. Not fair. THIS IS CHEATING. I even mailed them to which I have received no replies and it's been more than a month I must say.
                              NurseryLive customer support has been notified about the posted complaint.
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                                M
                                Meera Sripathy
                                Aug 15, 2021
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                                NLV[protected] - Ordered the plants on Aug 11 & made payment. Did not receive any updates yet. No response for emails as well.
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                                  P
                                  Pank Mish
                                  Aug 14, 2021
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                                  I have ordered 9 plants from that side and did not get anything and not returning my money also making fool to customers and not replying mail also
                                  NurseryLive customer support has been notified about the posted complaint.
                                  Aug 14, 2021
                                  Updated by Pank Mish                                   Kindly refund my money
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                                    S
                                    SnehD
                                    Aug 14, 2021
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                                    Address: Tathagat Villa Near Central India School, Ward no 13 Subhah Nagar Budhi

                                    I have placed an order in the Nurserylive website on July 29th 2021 and paid Rs. 800 The plants and miniatures were expected to be delivered within 5 to 6 days as per their email sent to me.But even after 16 days it has not been received and when I send them email or try to contact customer care, they are not responding for the same.And there is no customer care number to contact them.
                                    Kindly help to refund the money or deliver the plants
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                                    No updates till date
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                                      G
                                      GEETA JAGATSINGH MANRAL
                                      from Mumbai, Maharashtra
                                      Aug 14, 2021
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                                      Address: Pune

                                      Order NLV[protected]
                                      Transaction ID: [protected]
                                      Merchant Website: www.nurserylive.com
                                      Amount Paid: 687.00
                                      Order Date:[protected]:07:35
                                      The above order for plants with pot was placed and on 6th Aug mail recd that order processed and will be dispatched shortly after that no updates and has been following up since thro what'sapp, chat, twitter but no status or updates given.
                                      NurseryLive customer support has been notified about the posted complaint.
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                                        C
                                        Crite
                                        Aug 14, 2021
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                                        I bought two plants and prepaid the amount. No tracking detail till now?
                                        Order NLV[protected]. Is it a fraud company?
                                        I want my responce today itself that when will I get my order otherwise I will make a cyber complaint regarding you.
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