NurseryLive — dont want order anymore!!!

I had ordered for seeds only on 09 april 2020, which is even after lockdown but if they cannot send the order at that situation means they should not have accepted yhe order but despite of doing that the order was placed and payment was done but still i didnt recieve my order nor any communication from nurserylive. I cannot even contact nurserylive but only by e-mail communication i asked many times for refund but they say that order is with professional courier (Where shipment number gives false data). At this economic crisis it should have atleast initiated a refund for my money but that also it didnt do! Kindly help me get my money as soon as possible.