NurseryLive — It's been more than 50days still not received

Address:

Office # 3030, Marvel Fuego, opposite Seasons Mall, Hadapsar, Pune, Maharashtra 411028

I ordered a 7.2 inch (18cm) plastic pot on 30th August which I paid for through paytm (order no NLV[protected] ), and they sent the order mail on 6th August and told me that your order is on the way but Haven't come till 31st August today. I have sought reply many times on the mail for that order but no response is received why this is done.