[Resolved] NurseryLive — Successful transaction but no order confirmation

Sandhyakandhadi

Address:

Pune

I have ordered rs1413 worth plants and seeds on 5th september 20 on nursery live website as guest with out any registered account. The transaction went successful but company has not confirmed order transaction or any order acknowledgement details given. Approached customer care but they just said sorry no prompt response.

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Sep 8, 2020

Complaint marked as Resolved

Customer care and WhatsApp numbers dint work to resolve my issue.After 3 days of continuous approach I couldn't get any prompt response. To give a last try I messaged on their Instagram official page and conveyed my issue .By the end of the order has been confirmed and email also reverted with order number.Finally insta handle and people behind that resolved my issue

NurseryLive customer support has been notified about the posted complaint.

Sep 08, 2020

Updated by Sandhyakandhadi Issue resolved . Order has been confirmed and order number allocated.Looking forward the shipping to arrive .

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Comments

Sandhyakandhadi

The customer care service is highly useless as I myself registered complaint many times and every time they ask same details and ends with we will get back to u. But they never revert back.Probably the no.1 fraudulent website in gardening domain goes to Nursery live. I request people not to do any business with this traders as they are purely fake website with just successful transaction and no order confirmation or invoice issued.not even u can get your refund. Time to report in cybercrime about these people

Prajya Bhardwaj

My transaction was successful but no order confirmation !
Its been 3 days now.. Even After approaching multiple times and various platforms.. Including facebook twitter and gmail..it seems like my complaint falls on deaf ears!
Highly disappointed and would suggest no one to ever order from this site!