[Resolved]  Nyati Builders, Pune — Broken Promise, terrible after sale service

Mar 02, 2015

Nyati Group Customer Care's response Dear Mr. Anonymous, To begin with, my sincere apologies for addressing you as “Mr. Anonymous” but you haven’t left me with any choice since you’ve refrained from disclosing your identity. Hence I’d like to carry on this entire conversation by addressing you as Mr. Anonymous. Anyways to begin with, I’m surprised that you haven’t mentioned your property and flat details, If you would have I’m sure your so called issues with our group and property would have been sorted out long back. Anyways let’s begin one at a time; I’m sure you have all the time to go through my reply in detail since I can see you’ve invested a considerable amount of time in expressing your views on a forum. 1) Nyati Estate (I’m assuming you have purchased an apartment at Nyati Estate) is a project in Nyati County which is a 200 acre township;in fact it’s our 1st and one of our most prestigious projects, which falls within PMC limits. Our clients are well aware of the location, distance and key landmarks in the vicinity. 2) Regarding water issues well let me get your facts rectified. Most of the areas at County have provisions for PMC water supply and a few areas have faced a delay in infrastructure development which has been sorted out and will receive PMC water supply within 6-8 month and yes regarding the water supply & quality, Nyati Group takes pride in announcing that apart from our societies there are 3 schools with around 1000 students each, the Corinthian club with around 2000 members and a resort with 120 rooms and all or projects in county have a record of good & quality water supply.I only hope you stay at the Nyati county to witness these well maintained standards. Please accept my heartfelt sympathies towards your balding issues I can suggest a few good trichologists who can help you counterattack your balding and hair loss issues. Surprisingly none of the 8000 families that reside here have faced this issue. 3) Regarding installation of Water purifiers, most families in Pune prefer having water purifiers to ensure good and purified water for daily consumption. In fact I believe it’s a very good practice to ensure double safety for your family 4) With regards to your stainless steel water drum in your washing machine, kindly get a few facts corrected, today’s washing machines are built to cater to any kind of water whether soft or hard. We can personally prove it to you because you aren’t the only one using a washing machine at Nyati County. 5) 1st of all Nyati County has a sufficient number of shops including anything and everything from ATM’s to Grocery stores, Laundries,Salons etc. We will be pleased to escort you personally around someday. These so called money minded Marwari’s that you have mentioned are hard working individuals who try to provide you with your daily necessities and make life more convenient for you. The rates and quality they provide are at par with any local market rates and quality. 6) Every service has its own price, so why would you deprive someone of the service charge that has been provided. Isn’t that being selfish on your part? 7) Auto rickshaws will charge you as per the standard meter rates. So what’s the big deal about it? The further you travel the more you pay. Isn’t it a standard rule everywhere? 8) When you use an amenity, it has to be maintained as well. You seem to be a person who lives in a free world expecting everything free of cost. 9) We at Nyati Group are proud to have a large and diversified clientele comprising NRI’s as well. Our NRI investors are well updated about their flats, the credit goes to our highly professional sales& customer care team 10) We are known to have the best after sales service and have received a very good and positive feedback from our existing clients(You are an exceptional case Mr. Anonymous). I doubt if you have ever approached us with your issues, else it would have been sorted by now. 11) Regarding Chain-snatching, pick pocketing etc. I seriously wonder why people like you love cooking up such stories; you seem to have plenty of spare time. For your information the entire project is well monitored by CCTV cameras. 12) Why don’t you actually drive down at Night only then will you realize how well the place is lit 13) I hope you are aware that a possession delay ranging from 3-8months is absolutely normal bearing in mind external factors that are beyond control at times. So Mr. Anonymous, I hope I have answered all your questions. But I’d like to conclude that you are not our client but simply a mere competitor who builds small flats and wants people to invest in your small flats. In case you are a genuine buyer with us do share your details with us and my team shall resolve all your issues immediately