[Resolved] Nyati Builders, Pune — Broken Promise, terrible after sale service

anonymous24

from Pune, Maharashtra

Dec 17, 2014

Address: Pune, Maharashtra

Hi All, I have had a very bad experience with Nyati Builders. I therefore strongly suggest you to avoid them and deal with a builder even if he is a small time builder, but if customer service and response is good, go for it. 1. - Nyati Estate is 3 kms from NIBM so it is not NIBM annexe, the roads are single lane with no dividers. Nyati County is spread over a part of Mohommedwadi and Undri. 2. There is no PMC water supply. Water is supplied using water tankers to most of the societies. Water quality very bad. Hair loss problems are very common for the residents here. You will see the difference on your head in 2-8 months of staying here.This will also inflate your maintenance bill as society pays for water trucks. 3. Drinking water problem: since there is no PMC water supply, you have to purchase a water purifier. A SIMPLE purifier will not suffice, you have to purchase a water purifier that processes hard RO water (tanker water). Oher water purifiers are of no use. Or you have to keep drinking Bisleri/Bailey water 20 Ltr cans. Cost 50-80 Rs. 4. Washing machine also has to be stainless steel drum type. It should be able to handle hard water. 5. The marketing office highlights presence of 80 shops for daily needs. These are very money minded marwaris, sell expensive low quality items. Vegetables are much expensive than other areas. Also i[censored] live in nyati ethos, windchimes, serenity, ebony or eternity either you have to come down 1.5 kms to get daily need items or order for home delivery - now home delivery value should be >200 and you have to wait till the shop keeper recieves 4-5 orders from same area. It may take hours. 6. For home delivery of newspaper and milk, you have to give service charge of 100rs extra with monthly bill. 7. Autorickshaws take nothing less than 250 for pune station and 150 till camp. 8. Pay per month fees (anything between 100-500 per month) to use ameneties like gym and swimming pool provided by builder. 9. Most of the flats are sold to NRIs abroad, as they are investors and dont know the ground situation.These flats are rented out then. 10. After taking posession of flat, if you find anything not correct(tiles, electric sockets taps etc) you need to run 10 times to the marketing office and contact 10 people and then also, it does not get resolved. The engineer asks you to contact marketing office, which in turn asks you to take approval from a senior guy(who is always travelling). Nothing can be done unless you go to undri market and get a carpenter/electrician etc. 11. Area is not safe - mobile, purse and chain snatching incidents are happening regularly. 12. Bad roads, poorly lit at night. 13. Possession delay of 6 months is normal. I am an end user and will advise not to purchase any property with this builder.I will update my comments if the builder wakes up from sleep and address some of the issues i have mentioend here. Till then, take a smaller flat at NIBM/vanavdi/kondhwa area and be happy.

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Complaint marked as Resolved

Verified Support

Mar 02, 2015

Nyati Group Customer Care's response Dear Mr. Anonymous, To begin with, my sincere apologies for addressing you as “Mr. Anonymous” but you haven’t left me with any choice since you’ve refrained from disclosing your identity. Hence I’d like to carry on this entire conversation by addressing you as Mr. Anonymous. Anyways to begin with, I’m surprised that you haven’t mentioned your property and flat details, If you would have I’m sure your so called issues with our group and property would have been sorted out long back. Anyways let’s begin one at a time; I’m sure you have all the time to go through my reply in detail since I can see you’ve invested a considerable amount of time in expressing your views on a forum. 1) Nyati Estate (I’m assuming you have purchased an apartment at Nyati Estate) is a project in Nyati County which is a 200 acre township;in fact it’s our 1st and one of our most prestigious projects, which falls within PMC limits. Our clients are well aware of the location, distance and key landmarks in the vicinity. 2) Regarding water issues well let me get your facts rectified. Most of the areas at County have provisions for PMC water supply and a few areas have faced a delay in infrastructure development which has been sorted out and will receive PMC water supply within 6-8 month and yes regarding the water supply & quality, Nyati Group takes pride in announcing that apart from our societies there are 3 schools with around 1000 students each, the Corinthian club with around 2000 members and a resort with 120 rooms and all or projects in county have a record of good & quality water supply.I only hope you stay at the Nyati county to witness these well maintained standards. Please accept my heartfelt sympathies towards your balding issues I can suggest a few good trichologists who can help you counterattack your balding and hair loss issues. Surprisingly none of the 8000 families that reside here have faced this issue. 3) Regarding installation of Water purifiers, most families in Pune prefer having water purifiers to ensure good and purified water for daily consumption. In fact I believe it’s a very good practice to ensure double safety for your family 4) With regards to your stainless steel water drum in your washing machine, kindly get a few facts corrected, today’s washing machines are built to cater to any kind of water whether soft or hard. We can personally prove it to you because you aren’t the only one using a washing machine at Nyati County. 5) 1st of all Nyati County has a sufficient number of shops including anything and everything from ATM’s to Grocery stores, Laundries,Salons etc. We will be pleased to escort you personally around someday. These so called money minded Marwari’s that you have mentioned are hard working individuals who try to provide you with your daily necessities and make life more convenient for you. The rates and quality they provide are at par with any local market rates and quality. 6) Every service has its own price, so why would you deprive someone of the service charge that has been provided. Isn’t that being selfish on your part? 7) Auto rickshaws will charge you as per the standard meter rates. So what’s the big deal about it? The further you travel the more you pay. Isn’t it a standard rule everywhere? 8) When you use an amenity, it has to be maintained as well. You seem to be a person who lives in a free world expecting everything free of cost. 9) We at Nyati Group are proud to have a large and diversified clientele comprising NRI’s as well. Our NRI investors are well updated about their flats, the credit goes to our highly professional sales& customer care team 10) We are known to have the best after sales service and have received a very good and positive feedback from our existing clients(You are an exceptional case Mr. Anonymous). I doubt if you have ever approached us with your issues, else it would have been sorted by now. 11) Regarding Chain-snatching, pick pocketing etc. I seriously wonder why people like you love cooking up such stories; you seem to have plenty of spare time. For your information the entire project is well monitored by CCTV cameras. 12) Why don’t you actually drive down at Night only then will you realize how well the place is lit 13) I hope you are aware that a possession delay ranging from 3-8months is absolutely normal bearing in mind external factors that are beyond control at times. So Mr. Anonymous, I hope I have answered all your questions. But I’d like to conclude that you are not our client but simply a mere competitor who builds small flats and wants people to invest in your small flats. In case you are a genuine buyer with us do share your details with us and my team shall resolve all your issues immediately

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Comments

Anonympous 2

from Ernakulam, Kerala

Oct 18, 2016

Dear Nyati Customer Service,

A very well-written response. My compliments to the drafter and approver.

I was seriously considering your projects, thanks to well-canvassed events at Kochi. But now after reading your response to the issues raised by Mr. Anonymous, I dare not venture anywhere near you. A customer is always "privileged", whether you may acknowledge that fact or choose to ignore it altogether, as you have so very well in the reply above.

Thanks to your antagonising attitude as displayed clearly in the above reply, you have lost a customer in me for sure, and i shall be compelled to provide the same opinion to anyone who so solicits me.

- Anonymous 2.

Nyati Group Customer Care's response, Apr 24, 2017

Verified Support

Dear Sir,

Firstly we appreciate the fact that you went through the entire response sent to Mr. Anonymous 1. I would like to bring it to your notice that the above response was sternly drafted to Mr. Anonymous because he is not our client instead he is a competitor in the vicinity who is trying to defame the brand not once but several times.
The very fact that he refrained from disclosing his flat/unit details in our project is a sign that he has never bought with us, else if he had any issues it would have been resolved immediately.
It is a humble request please do not fall for such dummy clients. We would be happy to serve you at any given point of time.
In case you do have any issues please feel free to get in touch with us at www.nyatigroup.com

vinayak_ssa

Apr 12, 2017

We are facing same issue in nyati equitorial. road issue, usable water quality issue, poor work finish quality issue, no drinking water, no sewage water connection. So many false commitment

Nyati Group Customer Care's response, Apr 24, 2017

Verified Support

Dear Mr. Vinayak,

We would appreciate it if you could send us all your issues in detail including your Flat No. to [email protected] so that we can send our concerned Technical team immediately to resolve your issues. Please be rest assured that your grievances will be redressed on priority. At Nyati Group it is our constant endeavor to ensure that you live in homes that are flawlessly designed for your comfort & convenience.

Regards,
The Nyati Team

VINOD kumar apndey

Apr 1, 2022

As of now no provision of PCM water pipeline in Nyati Evara, Ethos area and the road between Nyati chowk to the country club is very bad even though this is an area maintained by Nyati county i believe. we dont have an option that is why we are using tankers' hard water.