Nykaa — broken product

Address:	New Delhi, Delhi
Website:	www.nykaa.com

Hello
I have placed an order jovees premium natural whitening serum 50ml on 27/10/2017, order no.[protected] from nykaa. I have never had issues with nykaa products but this time nykaa didn't succeed on the commitment. The product i got is broken, the cap of the product is broken i have gifted it to my friend and as i am disappointed that she thought that it's an old product. I will never order products from nykaa because of your negligence my impression has been gone down. Seriously never thought that nykaa will be so irresponsible for there customers. I will rate u zero. For not taking your customers seriously.
Even i have send a mail to them long time back but they dint even respondtowards it. I hope you will look forward to this negligence done by nykaa company.