Nykaa.com — About nykaa product

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Nykaa , Mumbai.

Hello,
In December 2020 I ordered 2 eye palettes -Eyes on me 10-in-1 eyeshadow palette (Sundowner Stunner).I used it only for like 3-4 occasions. A layer of white green fungus has occured on the eye shadow palette and now it is of no use .Since it's expiry date is 07/23 I want it replaced or I want refund of my money because Rs.1200 is not a small amount. I tried to contact nykaa on Instagram but they clearly said they can't help by anyway .Thankyou.