Nykaa.com — Advance payment 10 days not dispatch item and refund

Address:

B-102,ARYAN CRYSTAL,OPP ARYAN CITY,VANDAMATRAM CROSS ROAD ,GOTA 382481

My name is naitul rathod. my mobile no is [protected]. my order no is NYK[protected]. I ALREADY ORDER with upi advance payment of 1143R. but already 10 days no any shipment dispach. and i already 10 compalin is nykaa customer care and grievancecell officer. but 6 days already no reply to customer care. i already call wishcare company to dispach my item so she asked nykaa outstanding our payment. so cant deliver your ite. so i realy help my this order to this fraud. please refund my money with my cost.