Nykaa.com — amount debited from account but order number not generated

Address:	Faridabad, Haryana, 121002
Website:	Nykaa.com

Hi,

I ordered a scrub and face wash online on 25th april 2018 but while making payment, the amount of rs 368 got debited from account but order number was not generated and placed.
If we call on customer care number they people ask for order number and since we dont have the order number they don't help. If i dont see the things progressing, i will certainly follow the process and go to the consumer court.

If require payment details can be shared.

Sameer mittal
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