Nykaa.com Complaints & Reviews

Kindly look into the matter as it has been already raised at the company Nykaa, Ticket No.: [protected]. Still remains unsolved.
I purchased the product from Nykaa store, Chandigarh, Sec-17 E on 22 Feb.2022 (Invoice attached). On using the product new launch (HUDA Mascara transparent Top coat), it turned my eyelashes grey, was so strongly stick to my eyelashes that it did not remove with face wash, cleanser etc. Finally after so many struggles, my husband removed it with lukewarm water wet cotton. My eyes became itchy, red had to use drops, MOXOFT-LP for subsiding the allergy caused due to Mascara.
Presently I’m staying in Khanna, Punjab. I visited the store personally on 11th March 2022 to report the issue, submit the product to the company. Received the call from Nykaa’s Authenticity Team, Ms. Ruksana Ansari. She investigated the matter from me and realized that the staff has not properly demonstrated the usage of the product that it should have been removed with waterproof cleanser. However, she ensured to get back with resolution and send the product for retesting as it may have harmful effects on other’s eye too.
But unfortunately, the company has started playing blame game, which is visible in the mail correspondence (mail screenshot as attached)
Kindly resolve the matter for the betterment of the customers who might get infected & get me my compensation.
Thanks & regards
Rashmi Adlakha Sharma

Ordered on 13th March, till now item not received but Nykaa showing item delivered on 18th March. Neither got response from support team nor from customer service. Poor service from delivery team.

Nykaa had a offer going where in when you buy a lipstick of PAC Cosmetics you get another of your choice free, but that offer wasn't getting applied on the cart and hence on my order. I did mail the company regarding the same and also called it's executives who first denied the existence of the offer. Later on when I sent them screen recording of their app, for a length of 3 days (period the offer was visible on their app), they went down the route to offer ₹200 for a ₹550 loss after dragging the matter for more than a week and lots of denial. Now I seek a fell ₹1100 refund to make up for the mental agony, time loss, and lies spoken by the company at each step.

I had purchased 2 hair oils of same brand and one came with a clear tape attached on its pump and one without... So the one with tape leaked on to the rest of the products. Its very evident that they have sent a damaged bottle.
As i have to travel back to uae the day i saw this I did not have time to return the product.. when i raised the complaint they said they can only help if i return this product. Otherwise consider my money gone. Its their qc teams fault and now im at loss. My money is wasted on this damaged product. ojao

Actually I order 2 nykaa foot cream and 1 faces concealer but I got only one nykaa foot cream though I paid for 2 creams...
How can I get another one?? Because I paid for two creams

The money has already been deducted from my account as from your side have approved and received the money. My bank has requested to deal with nykaa for refund. Will you be initiating a refund for the same? The amount is SGD 202.97. I am attaching successfully payment receipt and order failed details for your reference.

Ordered bowl set and the option for payment is only through online no offline.

As I tried multiple time to call and reach them, the phone number not working.

It's totally fraud and I want my money return and this website need to block or banned .

Need a proper justice for all these fake websites and Google should verify these before posting an advertisement.

They sent me broken face roller massager.The moment i received it i complained about it even though the product was not marked delivered.I created return request..its on hold..whyyyy

I had ordered a blouse from Nykaa, and received a lehanga set delivered. Immediately I sent photographs to nykaa customer care email and on help chat. They replied the that they will revert and resolve the query in 24-48 hours. Its been 10 days now I had sent so many emails, tried talking to customer service but no response. Then I tried to return the product stating wrong product is delivered, but they cancelled the return. Then I again tried contacting so they are saying we had sent the right product only, can't help you.
I am helpless, they are not at all responding or helping.
It is so unprofessional that they haven't responded even sending so many emails. It is frustating.

For order no.- NYK[protected]
Nykaa sent me a damaged rayban sunglass of value ₹8631. It’s been 10 days since I am contacting their customer support and I have contacted for 100 times now and they are just rejecting my return request again and again saying that all the products has been dispatched correctly. I have received a sunglass which is damaged from the left side even the over box and inner box was damaged. I created return request twice and 1st they said that it got rejected due to sharing of wrong images then I created another request and I checked the pictures 10times with the customer support and they said that it was correct this time and you don’t need to worry your return request is gonna get accpeted this time. But it got rejected again. They are saying that they have dispatched all the items correctly and disconnecting my calls and chats again and again. They promised me twice about arranging a call back with their senior executives but they are not even arranging a cal back. Please help me since it’s a damaged and high value product. I have been worried since 10days now.

Delivery boy not coming to our place for deliver th products instead he was saying because of oned product can't come to your place.
And himself only cancel the order.
Really it gives bad impression about delivery the things

I was trying to place an order on Nyka on 19th Jan 2022.
I had an gift card of 250 rs, I added the gift card and made the payment, but order was not placed and Gift card card amount never reverted.
I am trying to reach nykaa so many times, no response till now.
It is worst experience to reach them and get an resolution

I never suggest anyone to use nykaa as there customer service is at worst and customer service experience is not good.

After trying to reach them for more than month, I am still clueless why the gift card amount not reverted.

Hello..they call me n tell that day you purchased product there is hidden contest
So your winner of expensive gift
N they took me from 64000 thn I complaint on nykaa support... talk with his executives
After they tell our senior executive contact you...so after 2 days nykaa executive contact me...n tell me that will return your refund..bt there is some refund process fess..n mail me from nykaa mail ID.

I pay the 700000 rs to them. Till the fen

They have big team for fraud...pls look in to this mater..I have all details about them

I order some products from nykaa and my money was debited on nykaa and bank send me a receipt alredy that transaction successfully done..and in there nykaa app not showing my order and i call many times they refused me ...they say nykaa not recieved my money ..i email I call many times they harassing me that go bank cheacking for this...but I have not a huge time to take this ..i order online becz I save my time and pay online but now I suffer...i email screenshot that bank cnfrm my order and payment successful but nykaa refused me ..it's really very much harassing me ..plz cheack my complain and take a right action on this ... thaku...

Hi Falguni Nayar,

On 6th Feb I have purchased a gift card voucher worth Rs 1000 which was deducted money from GPAY but I didn't receive any confirmation messages from NYKAA and the recipient has not received a gift voucher too.

Last two days I doing followup calls to support team and have explained them again & again for the same issues

Still have not received any update on the same, Your team member is very slow to solve the queries as compared to other competitor markets.

Please improve it and solve my issues as soon as possible

Regards
Pallavi Singh

I ordered a bronson 5 in 1 face massager of bronson from nykaa..they delivered a non working product but now taking responsibility of return or refund of the product

Name: Ayush
M: [protected]
I had presented a gift card to a friend who could not use it in time and unfortunately the request for revalidation was rejected with no reason. Point no. 12 in the terms (https://www.nykaa.com/terms-conditions/giftcard) clearly states that it can be done subject to additional checks and I wasn't asked for any reason for not being able to use. The advisor just placed my call on hold and came back saying it cannot be revalidated.

My order id is NYK[protected]

There was a product “Alan truman atom 510 trimmer” which comes with 4 guide combs but these 4 guide combs were missing from the box n i immediately raised my concern with nykaa customer support on 28th January n i was asked to wait for 24 to 48 hours. And after 48 hours, i was again asked to wait for another 48 hours n even there senior officials are also keep asking to wait but don’t do anything at all for the return or replacement of the product. It’s been 8 days now n they’re again doing the same thing, keep asking to wait for 48 hours.
I want help in this matter. Thank you

Hi I have been trying to return a product from 7 days. I started return request in first 15 minutes of recieving the product. The product WAHL performer cordless clipper is not of good quality and I would like to return the same.

NYK[protected]

I called nykaa cusyomer care many times to talk about my order...i want to know that is that order will return or refund or not...? but they are not giving a proper answer. they told me everytime to wait 48 hours... their main people call.. but they didnt... please do. something... because... it is abot 4000 rs order...