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Nykaa.com Complaints & Reviews

www.nykaa.com
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Updated: Mar 28, 2026
Complaints 1152
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76
Unresolved
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 14

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U
UmangGoel
Jan 5, 2022
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Recently ordered 3 products worth Rs. 5000 from @nykaafashion @MyNykaa and was truly disappointed when I was delivered only 1 and other 2 also showed delivered but I never got them.

Have not yet received resolution, it was gift to my mom after collecting money this new year. I still have not received any info from customer care even if this is not small amount of money. They should have escalated it as it is not 200 rupees, but 3000rs products missing. Worst service.

If i don't get resolution to this, I am sending Nykaa a legal notice, with full visibility to my rights, that nykaa is doing fraud and cheating by stealing money.
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    Shradz123
    from Bengaluru, Karnataka
    Jan 4, 2022
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    I had ordered a dress on 10th December, received on 13th n requested for the replacement on 14th and till Jan 4th 2022 didn't receive the dress. Everyday followed up with support but all they did was create tickets n when I ask what's the update their scripted line is give us 48-72hrs to resolve the issue and it's been 20 days now. I do not want the dress now all I want is my money back for spending huge amount on stupid dress and trusting this stupid Nykaa who doesn't give value to their customers nor make a genuine effort to resolve the issue. Attached the screenshot of the order Id. Never buy from this as support sucks to the core. Out of 890 complaints on nykaa only 57 is resolved. Wise one will understand!
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      A
      Aishwariya Jebarani
      Jan 3, 2022
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      Hello sir,
      I have returned a product from nykaa and have to get refund of Rs149 from nykaa.
      Send the money as soon as possible to my bank account. I have submitted the reference number pl lzzz help me.
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        B
        Banita Kapoor
        Dec 31, 2021
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        Address: Palampur

        My recent order is very delayed without giving status of the product.. I specialy ordered it for my Birthday 😢 order no. NYK[protected]
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          V
          vinita1907
          Dec 29, 2021
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          I ordered products of 6600 worth from
          Nykaa I ordered for the lipsticks pillow talk medium and nude romance and I received. The products pillow talk and walk of shame which are different from what I ordered and I have raised multiple complaints and also raised on Twitter but they have been rejecting my return request multiple times
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            A
            Aishwariya Jebarani
            Dec 25, 2021
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            Hye,
            I have to get refund of Rs.148 from nykaa and please make the amount reflect into my account as soon as possible.
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              U
              Udit2595
              from Dehradun, Uttarakhand
              Dec 25, 2021
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              Address: Online

              I am using Versace home pour from past 5 years . This time I ordered it from Nykaa and when I used it I came to know it’s not the authentic product .
              Orders on 23 November 2021 .
              Recieved on 27 nov .
              I want to return the product as it is a fake one .
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                A
                Aishwariya Jebarani
                Dec 23, 2021
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                Hello,
                I have to get refund of Rs 148 on December 20. It has not yet reflected in my bank account. Please kindly check it and refund me soon as soon as possible.
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                  Aishwariya Jebarani
                  Dec 23, 2021
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                  Hello,
                  I have to get refund of Rs 284 on December 20. It has not yet reflected in my bank account. Please kindly check it and refund me soon as soon as possible.
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                    A
                    Aishwariya Jebarani
                    Dec 22, 2021
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                    Hello sir,
                    I returned the product. I have to get refund of Rs.148 in my bank account which they said it ll reach my bank account by December 20.
                    Please kindly check it. And make the amount reflect in my account as soon as possible. Thankyou.
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                      Aishwariya Jebarani
                      Dec 22, 2021
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                      Hello sir,
                      I returned the product. I have to get refund of Rs.284 in my bank account which they said it ll reach my bank account by December 20.
                      Please kindly check it. And make the amount reflect in my account as soon as possible. Thankyou.
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                        U
                        Uthpalaaa
                        Dec 21, 2021
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                        Today i was making a payment for requil sunscreen, through net banking a/m of rs484 is debited from my a/c but order is not placed, i didnt get any order confirmation mail or msg from nykaa and the product is still in my cart.
                        Pls help me out with this
                        Thank you
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                          V
                          Vinay098
                          from Delhi, Delhi
                          Dec 18, 2021
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                          Hi there.

                          I had purchased a perfume names Versace Eros Edt 200 ml, cost is around 8000/-. I usually shop from nykaa sometimes as they claim that they sell 100% authentic products. But the perfume that I had received is not genuine because the company itself claims that on Eau de toilette versions of the perfume, it is no where mentioned on the bottle but on the bottle that I received, it's printed on the front of the bottle itself. So the product is not genuine. Product code[protected] is also not found in Certilogo.com

                          I have posted 2 pictures one is original which doesnt have eau de toilette printed on it and the other which was delivered to me.

                          Order no.NYK[protected]
                          Dec 18, 2021
                          Updated by Vinay098                           My email address is me.[protected]@hotmail.com
                          Phone no. [protected]
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                          Even I got fake Versace pour homme
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                            G
                            Gagan011
                            Dec 15, 2021
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                            Money debited, order not placed & no refund initiated

                            Website: www.nykaa.com

                            I made an order from nykaa for the amount of rs 1247, the payment of which was deducted from my account (as per my bank statement). The payment was made from my gpay account which showed that the purchase was confrmed by nykaa, even though ther was no order confirmed from nykaa.

                            Later, on the same date, i made another order for cod, thinking that the payment debited would be refunded in 2-3 days, which was delivered to me for...
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                            PreethiGopishankar
                            from Chennai, Tamil Nadu
                            Dec 6, 2021
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                            Hi, my order ID is NYK[protected] its been almost 1 week, they still didn't packed my order, i have ordered for a special occasion, but very disappointed with nyka service
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                              PreethiGopishankar
                              from Chennai, Tamil Nadu
                              Dec 6, 2021
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                              Website: Nyka

                              Hi my order ID is NYK[protected] its been almost 1 week, they still didn't packed my order, i have ordered for a special occasion, but very disappointed with nyka service
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                                H
                                Harsh164
                                from New Delhi, Delhi
                                Dec 2, 2021
                                Resolved
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                                Resolved

                                Website: Nykaa.com

                                I have ordered a armaf legesi perfume from nykaa but the spray of perfume was not good it was not comming out well so I complaint it and asked to return it but they rejected the request and said you have opened the product
                                Dec 2, 2021
                                Complaint marked as Resolved 
                                they did not take any step they said that you have open the packing so we cannot return it
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                                  M
                                  Meena1491
                                  from Delhi, Delhi
                                  Nov 27, 2021
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                                  Deloitte Nykaa's easy returns policy, my RETURN REQUEST is not being accepted
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                                  I can share Order ID and other personal details as and when required.
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                                  Crimebranchskr's reply, Nov 29, 2021
                                  Dear,
                                  We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

                                  Thanks
                                  Crime branch
                                  Lodhi road delhi
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                                    V
                                    Vidhi Gola
                                    Nov 26, 2021
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                                    Address: ajmeri gate ,DDA flats house no.T-6, near new delhi metro station near punjab national bank

                                    I received wring product, I had ordered for the highlighter, but it came as a compact powder.please change this, soon ..
                                    The concealer from Inside was ordered and its applicator came out completely broken. Change this as soon as possible.
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                                      T
                                      That Indian girl-ashana
                                      Nov 26, 2021
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                                      The most pathetic service ever!!!I had to create return request for more than 3 times and Everytime when delivery guy picked up the product scan got failed, and he kept product and I got no refund and I again I had to create a return and wait to get approved and same happened..still no return and no refund..I m unable to get my money back .nykaa people are pathetic
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