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Nykaa.com Complaints & Reviews

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Updated: Nov 30, 2025
Complaints 1138
Resolved
74
Unresolved
1064
Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 14

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P
PreethiGopishankar
from Chennai, Tamil Nadu
Dec 6, 2021
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Hi, my order ID is NYK[protected] its been almost 1 week, they still didn't packed my order, i have ordered for a special occasion, but very disappointed with nyka service
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    P
    PreethiGopishankar
    from Chennai, Tamil Nadu
    Dec 6, 2021
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    Website: Nyka

    Hi my order ID is NYK[protected] its been almost 1 week, they still didn't packed my order, i have ordered for a special occasion, but very disappointed with nyka service
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      H
      Harsh164
      from New Delhi, Delhi
      Dec 2, 2021
      Resolved
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      Resolved

      Website: Nykaa.com

      I have ordered a armaf legesi perfume from nykaa but the spray of perfume was not good it was not comming out well so I complaint it and asked to return it but they rejected the request and said you have opened the product
      Dec 2, 2021
      Complaint marked as Resolved 
      they did not take any step they said that you have open the packing so we cannot return it
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        M
        Meena1491
        from Delhi, Delhi
        Nov 27, 2021
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        Deloitte Nykaa's easy returns policy, my RETURN REQUEST is not being accepted
        View replies
        I can share Order ID and other personal details as and when required.
        Reply
        Crimebranchskr's reply, Nov 29, 2021
        Dear,
        We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

        Thanks
        Crime branch
        Lodhi road delhi
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          V
          Vidhi Gola
          Nov 26, 2021
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          Address: ajmeri gate ,DDA flats house no.T-6, near new delhi metro station near punjab national bank

          I received wring product, I had ordered for the highlighter, but it came as a compact powder.please change this, soon ..
          The concealer from Inside was ordered and its applicator came out completely broken. Change this as soon as possible.
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            T
            That Indian girl-ashana
            Nov 26, 2021
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            The most pathetic service ever!!!I had to create return request for more than 3 times and Everytime when delivery guy picked up the product scan got failed, and he kept product and I got no refund and I again I had to create a return and wait to get approved and same happened..still no return and no refund..I m unable to get my money back .nykaa people are pathetic
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              S
              Stuti Sood
              from Mumbai, Maharashtra
              Nov 19, 2021
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              Address: #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra 400025

              I submitted a return request for this product within the stipulated return window. Since return tab was not working on the page, I contacted customer care to put in the return request. However, when no one came to pick the return I contacted them again and they refused a request was ever made. They are refusing to even share the chat history or provide an escalation matrix.

              Order no: NYK[protected]
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                A
                aarkay71
                from Narwana, Haryana
                Nov 17, 2021
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                I ordered two products from my cart together. But I haven't received any of these. They sent me the empty boxes. When I raised complaint they said we investigated and products were not there. Don't know what to do. Please help me out.
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                  F
                  Frds sathe
                  from S. K. Varma Nagar, Gujarat
                  Nov 15, 2021
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                  Address: Ffddyyg

                  Fifa World Cup and I'm not a good time I see it as well as well as well I don't think it as much I love it
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                    R
                    Ruth Sailo
                    from Aizawl, Mizoram
                    Nov 14, 2021
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                    Address: Electric Veng, H/No-B/71, Peter's Street, Electric Veng

                    I place my order on the 24th of October, 2021 on 7 products. All the other 6 items were delivered to me already and the last order i.e, Carbamide Forte Novosules Woman + Multivitamin for Women has not been yet delivered and everytime I track my order it is always stated, 'preparing to pack 1 item' and it's been 3 weeks so if could kindly take action on my order before i cancel it I will be grateful.
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                      S
                      Shreyajaiswal
                      from Unnao, Uttar Pradesh
                      Nov 13, 2021
                      Resolved
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                      Resolved

                      I ordered cetaphil moisturizer from nykaa on 27 october, 2021 . It was delivered damaged i returned it and still not got refund . Plz help me out in getting my refund .my number from which i ordered is [protected].
                      Nov 15, 2021
                      Complaint marked as Resolved 
                      I got my refund today only
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                        A
                        Aishwariya Jebarani
                        Nov 13, 2021
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                        Nykaa has refund me the amount of Rs . 629.
                        But the amount not yet reflected to my bank still now. Please kindly look after it.
                        +1 photos
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                          A
                          Aishwariya Jebarani
                          Nov 13, 2021
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                          I ordered product from nykka and returned it. They refunded me the amount to my bank. But the amount not yet reflected. Please kindly check into it
                          +1 photos
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                            G
                            Gihcch
                            Nov 11, 2021
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                            Address: Gnohc gugf
                            Website: www.google.com

                            Highfield fight against the chance of school and I'm still waiting for you to everyone who is going to have a great
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                              F
                              Famshid
                              from Kannur, Kerala
                              Nov 9, 2021
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                              Address: nykaa online shopping
                              Website: Nykaa

                              I placed a order through nyka on 16th October 2021 Product is (Thinkpot Planning My Week Weekly A4 Planner Pad) They were telling it was delivered on 25th October 2021 but I haven't received any thing and I raised queries and complainta through nykaa support on 25th October 2021 Till no response from their side, I kindly request you to resolve this issue.
                              Attached screenshots for your reference.
                              +2 photos
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                                T
                                Tania Barman Roll no: 110
                                Nov 9, 2021
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                                Behaves and Talks rudely everytime... Won't comply with the customer's request. Rejected to deliver at my doorstep, bad attitude, responds harshly
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                                  F
                                  Fdgg
                                  from Kolkata, West Bengal
                                  Nov 9, 2021
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                                  Address: Kumar Vishwas latest flash and

                                  Google search rankings there are no hindi meanings for the address and I'll send you the address and I'll send you the address
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                                    S
                                    sagarika crafts & DIY
                                    Nov 6, 2021
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                                    Address: B-33,325/5, GT road west, New Ashok nagar sikand, GT road west, New Ashok nagar sikand

                                    I have an order from nykaa.Firtsly it's show that it's unable to deliver.than after 3 days the guy call me to receive order but i was not at that place so unable to receive the product.and now after 2 more days a message is arrived that my product is about to deliver so i called the guy to deliver timely so that i can receive. But the annoying thing is the guy didn't even pick the call after i calling him continuously. and as per him he told me that before evening it has to be received.but unfortunately he is not arriving yet.so i finally decide to complain.enough is enough.right.
                                    his no. is:-[protected]
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                                      I
                                      Imkongzenla
                                      from Kohima, Nagaland
                                      Nov 5, 2021
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                                      I have made purchases worth rupees 5018/- also been assured a free gift along with the purchases but not yet received the items nor cannot contact.
                                      +1 photos
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                                        A
                                        Astha24_
                                        from BHAVNAGAR, Gujarat
                                        Nov 2, 2021
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                                        Hello,
                                        I have ordered products from nykaa and cancelled my order on 26th october, I got the message from nykaa that refund is processed and will reflect by 31st october
                                        Today it's 2nd November and still not received my refund.
                                        Nykaa gave me reference id but SBI bank did not credited the money
                                        Please help me to receive my refund as soon as possible
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