Nykaa.com Complaints & Reviews

I got a coupon code worth ₹850/- after participating in a campaign by Nykaa.com
Campaign name: #NykaaPreBuzz
They asked me to post a video on my social media for a coupon code worth ₹850/- to which I agreed. Was provided with a coupon code. I used it to place an order but Nykaa team cancelled it without my notice. And now won’t allow me to use the coupon code again.
I did a campaign to which I deserve the payout. They simply cancelled it without any notification or information.

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Hi,
On 8th of August I received my order NYK[protected] and paid through G-pay the first payment was unsuccessful but was processing, so made another try and the second payment was successful next day.

Contacted Nykaa Fashion they repeatedly said they received only 1 payment but the other payment was received by delhivery. The price of the parcel was ₹2760. So, total ₹5520 was debited.
It's an earnest request to refund one of my payments.

I have attached the following Details.

CourierDelhivery
Tracking ID[protected]
Order IDNYK[protected]
Last UpdateDelivered on 8th Aug, 10:56am

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My order id is INYK[protected]. This is a prepaid order. I didn't receive the product and when contacted Nykaa they say it's returned to warehouse but I haven't received any refund even after contacting multiple times.

I need my refund ASAP . I am fed up of calling you guys.

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I tried to place my order on 31st july 2021, but the amount has been debited from my account but order was not accepted.

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I have been constantly calling nykaa support team but no response received. My ordered items show missing on the app. When I get a call back from nyka regarding my order the person was rude and still order has not been delivered . Order number NYK[protected]

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I ordered products from nykaa on 21st Jul 2021. I ordered 14 products 3 of them are delivered and rest 11 products showing on hold. Its already shipped and from 24th July it started showing on hold and the destination is 30 min away. Its been 6 days the status is same. I called nykaa customer care because the delivery partner don’t have customer care number. Nykaa customer care told me we have requested urgent delivery since 6 days but there is no update the status is same ON HOLD. I requested the refund and cancellation but customer support refused with reason that ordered is shipped already.
I am not getting my order also and not even refund. And no update on order please help me with it
My order no

Order IDNYK[protected]

Delivery Partner Delhivery

AWB Number [protected]

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Loreal paris lead 29 Rouge signature. I reviewed 1st as iam really liked the shade and all. But after 2 days o[censored]sage my lips get worse black colour. It causes alergic reation on my lips .worse product ever. I want my money back i dont want use that again. My doctor suggest me to dont use this is bad quality.

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Website: Nykaa.com

Dear sir/maâ€™am
I had placed an order on Nykaa on the 23rd of July for a Carolina Herrera perfume which costs around 5813/- rs, and instead of receiving the â€œperfumeâ€I received two Lâ€™OrÃ©al products which is a shampoo and conditioner.
And from past 3 days I am calling them and requesting them to resolve my issue and make a refund or replace my product and give me the product which I had ordered for,...

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I have ordered watch on 14 June. but not received as showed on site. so i returned the product but till date no refund has been credited to my account. Nykaa told me they have credited amount and provided ARN number but bank is not able to track any payment with this ARN. and Nykaa has not able to provide any proof of payment other than ARN. SO please solve this issue as soon possible. as Nykaa is not able to do anything in this matter. ARN number is wrong as per bank. nykaa team making fool since 15 days as not amount has been credited from their side.

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harshal_208

Sep 15, 2021

please correct information

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Address: Mumbai, Maharashtra

This is in reference to an online transaction made on Nykaa App on 12th April'21. Transaction ID : SB498800 Txn descr : IIN/Nykaa/[protected]/[protected]/ Amount : INR 1119.89 I had placed a COD order on Nykaa and after placing the order i tried paying online for the same. However, the txn got failed and the amount was deducted. No refund has been made till date. I have been reaching out to the Nykaa team for the last few weeks but they...

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I am ordered jockey two track pants from nykaa fashion app but when we receive package is only one.

Order id. NYK[protected]

Jul 25, 2021

Updated by Manish.khd I am request to nykaa customer care be please investigate this issue

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Address: Lodha amara Kolshet Thane 400607

8th July 2021.
Nykaa delivered wrong product to my place.
Order body shop tea tree matifying lotion for Rs 955. Received Body shop dry lotion for Rs 450.
Chasing since 8th July for replacment but no action taken.
Neither they are refunding my money.

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I receive my parcel and pay cash on delivery.i was go to my home. and open the box ..But when I was unpack the parcel..The box was empty..There was no products..I want my money back..Very bad services of nykaa..

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Address: Anand nagar, Bhingloli, Mandangad 415203

I have ordered the product name with Face canada truly matte gift box combo buff nude+Flamboyant plum on 11 Jul 2021 with order ID NYK[protected] with Rs: 399. In this combo pack one lipstick (name:Flamboyant plum 12) received damaged product on 14 Jul 2021. The top of this lipstick was broken while receiving the product. I want to exchange that product else wanted to return my money for same product. Kindly help me with same.

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Address: Mi road , Jaipur

Today i brought kajal, 2 eyeliner one lipstick and bb cream the price difference is very much on the website and in store of the same product.
Very bad experienced today on nykaa store.
And they are lying that there is no offer on bb cream but on website there is still discount.

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On receiving the gift set, the items inside were missing.The Nykaa team failed to acknowledge the missing item and denied the refund.

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Address: #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra 400025

I ordered Loreal Xtenso Shampoo and Conditioner on 25th June 2021worth INR 1111 and got a black head remover tool of INR 50 today on 27th June 2021. Didn't expect this kind of negligence from a reputed organisation. Looks like I've been duped.

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Address: Ahmedabad Alpha one mall nykaa store

SPF 15 Mac foundation
Very bad experince at Nykaa store, Ahmedabad. The tested product and given product were totally different as well as the staff said for replacement but later on refused to replace with the right product.
Zero star for customer service and for bad behaviour with customer and The staff of Nykaa told me on call for the replacement of the foundation with the presented one but when reached there, the staff refused to replace in unignorance tone with bad behaviour.â˜¹ï¸

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Website: nykaa.com

I ordered versace pour homme dylan blue eau de toilette ( gents perfume) worth rs 6700 @ rs. 5470 after discount from nykaa. However on opening the packaging and using the product, it is clearly established that nykaa has sold me a pirated/ duplicate product at the charges and profound claims of selling original and authenticated products. The fragrance of the perfume doesnt even lasts for few seconds, leave few minutes or hours at verge. This clearly leads to questionable quality assurance team of nykaa who doesnt care of doing what it is designated to do. Further, nykaa is clearly betraying its costumers by selling them pirated & duplicate products claiming to sell only original ones. I simply want either the product to be exchanged with an original one or refund of my hard earned tgat has been duped by nykaa by sendinv a duplicate product to me.

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harshal_208

Sep 15, 2021

I ordered versace pour dylan blue de toilette ( gents perfume) worth rs 6700 @ rs. 5470 after discount from nykaa. However on opening the packaging and using the product, it is clearly established that nykaa has sold me a pirated/ duplicate product at the charges and profound claims of selling original and authenticated products. The fragrance of the perfume even lasts for few seconds, leave few minutes or hours at verge. This clearly leads to questionable quality assurance team of who care of doing what it is designated to do. Further, is clearly betraying its costumers by selling them pirated & duplicate products claiming to sell only original ones. I simply want either the product to be exchanged with an original one or refund of my hard earned has been duped by by a duplicate product to me.

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Address: 6/9, customs colony, VGP salai, Saidapet, Chennai - 600015

Hi, First time I had used the Nykaa app and ordered 3 nos of dresses for Rs. 6147 and the order ref no:[protected]. I have received 3 nos of dress but one dress is not ordered a size and not ordered the product. completely despatched another material. I had returned the same on the 28th of May 2021.
Reference No:[protected] / Aurelia Yellow Geometric dress and I am waiting for my replacement till today. But there is no response from your end.

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harshal_208

Sep 15, 2021

Hi, First time I had used the Nykaa app and ordered 3 nos of dresses for Rs. 6147 and the order ref no:[protected]. I have received 3 nos of dress but one dress is not ordered a size and not ordered the product. completely despatched another material. I had returned the same on the 28th of May 2021.

Nykaa.com Complaints & Reviews

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Nykaa.com reviews & complaints page 17

Scam

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Double Payment

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Refund pending from long time

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Payment issue

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Missing item package

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Product Delayed

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Loreal paris lead 29 lipstick

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Received wrong product and not getting refund or replacement

Amount not credited in my account

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Transaction failed but amount not credited

Missing product from the package

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Wrong product delivered

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All Products missing in parcel..

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Received damaged product Face canada truly matte gift box combo buff nude+Flamboyant plum

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The price difference on nykaa store and nykaa websites

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Tampered gift set received

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Received a product of INR 50 on Payment of INR 1111

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Very bad experience at nykaa store Ahmedabad alpha one mall

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Duplicate Product Delivered

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Ordered dress not received more than 25 days

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