Nykaa.com Complaints & Reviews

SPF 15 Mac foundation
Very bad experince at Nykaa store, Ahmedabad. The tested product and given product were totally different as well as the staff said for replacement but later on refused to replace with the right product.
Zero star for customer service and for bad behaviour with customer and The staff of Nykaa told me on call for the replacement of the foundation with the presented one but when reached there, the staff refused to replace in unignorance tone with bad behaviour.☹️

I ordered versace pour homme dylan blue eau de toilette ( gents perfume) worth rs 6700 @ rs. 5470 after discount from nykaa. However on opening the packaging and using the product, it is clearly established that nykaa has sold me a pirated/ duplicate product at the charges and profound claims of selling original and authenticated products. The fragrance of the perfume doesnt even lasts for few seconds, leave few minutes or hours at verge....

Hi, First time I had used the Nykaa app and ordered 3 nos of dresses for Rs. 6147 and the order ref no:[protected]. I have received 3 nos of dress but one dress is not ordered a size and not ordered the product. completely despatched another material. I had returned the same on the 28th of May 2021.
Reference No:[protected] / Aurelia Yellow Geometric dress and I am waiting for my replacement till today. But there is no response from your end.

I was unable to recieve a part of my order dur to some personal reasons attempt to delivery was never made again even though the delivery boy asks for the details. Please look into it. My AWB Number[protected].
Thank you

I placed an order on Nykaa few days back regarding some skincare from mama earth. It was a prepaid order for which I had already paid for. The estimated delivery date was on 11th of June but I did not receive the delivery. Despite of this, the app says that my order has been delivered which is utter lies. Upon reaching out to them, they sent me a proof of delivery which was a forged signature who’s initials didn’t even match my name. That is just so unacceptable and unethical. I have read numerous stories about similar issues with Nykaa. Nykaa either refund my money back or send me my order again at the earliest or I will have to take matters to legal levels.

I haven't received the order yet with I'd[protected] it's been 1 month I have ordered the product

I have ordered a product with id[protected] before 1 month they are still writing "we are running late" I haven't received my order yet they are delaying my order I don't know why

My self Ajit Kumar Mishra
Nykaa refund me 799.00 rupees
But not reflect in my account
Bank Reference No #[protected]

Dear Sir/ madam,

I have placed an order online for gold plated Bangle for my wife & paid Rs.528 and size was not fit and we have returned the order and they are not ready to return the full amount only the product charge which is 379 and 149 as informed by mail it is not reversible and at time of ordering was not informed and due to which i would like to have my full payment to be credited your kind support and time is appreciated

This is really frustrating to see kind of services Nykaa is giving to the customers despite of multiple requests and sharing all details to your customer care says all details are provided and very next day I get email saying details are pending. They create new request after asking all details they confirm all details are provided and say after 72 hrs it will be processed next when I check again they again say details are pending strange and this happened repititively 3 to 4 times. This is quite annoying noone bother to inform us they communicate something else on call and something different over email. Multiple time return request is created but no progress. The customer support team agents are not well informed one lady started to ask to return free samples which was given on face wash which even I have not requested for return that shows big coordination problem and lack of knowledge about process and system she even blocked return process on these grounds. This is very poor service never expected from brand like Nykaa. I love Nykaa brand the most and is regular customer. This time before placing next order I have to rethink seeing one of the worst experiences :(

I am fed up calling your csutomer support and not getting solution of my problem. I am feeling sad to say I feel like uninstalling the app and this will be my last purchase from Nykaa also my family members will never be placing any orders going forward.

Hi,
My product is not delivered yet. It was supposed to be delivered yesterday but no one called me.
Order ID: NYK[protected]
AWB number : [protected]

Kindly check asap . I want my package to be delivered today only.

Thanks,
Umrah Qadeer khan

I ordered Mac products on nykaa. Box was sealed. How ever the outer cover of the actual product was unsealed. I ordered 5 products, 2 products of Mac a foundation and it's free product was unsealed. Hence requested for replacement.

However the tickets have been and being closed without solving the issue. This is waste of time and mental agony.

Order number NYK[protected]

I ordered Face Mask (Pack of 5) Order No NYK[protected] INR 748/- from NykaaFashion. 10 days passed no updates yet. I am not sure if my order delivery will be done or not, because I pre-paid. Am I to consider my order and payment as fraudulent.

Nykaa mentions that my refund has been initiated on 14th May which should reflect in my bank account by 19th may(ref no.[protected]. Kindly solve the issue because this has always been a problem whenever I return anything from nykaa....

Hello there

I received my courier from Nykaa.com and i paid them cash, when I opened the courier but my product is not in the courier. Then i completed against but they did not respond to as it should have been given. How can you do this with your customers i just want money back and don’t dare again to do this with your customers.

Please refund my money asap
Name : Priyanka rathore
Date of incident : 14/05/2021
Order Number : NYK[protected]
E-mail : [protected]@gmail.com

I ordered some products worth more than three thousand rupees and got a package on2nd may. There was no item in the package. When I raise complaint they don't even bother to take this matter seriously. It's been two weeks now I raised complaint, they are ignoring this and giving silly statements rather refunding my money. They don't even take calls, even if, they hung up. When I wanted to speak to their manager they just hung up saying that they will call be back, and never called. This happened yesterday only.
Kindly help me.Please.

It’s been over a month that i have placed an order on Nykaa. I placed it on 12th april and was getting it delivered by 16th april. But i didn’t get any order or any call from delivery partner but i was getting automated calls from
Nykaa’s end that delivery’s attempted and will be re-attempted. Till date i haven’t got order or refund. I have placed several mails to them for refund and several calls too. If there was any hurdle of pandemic, it would have been listed then and i was getting order from nykaa after placing this order too and also that delivery partner was delivering orders at same address thereafter too. They are saying we will only generate refund when order will get back to warehouse but is it the customer’s problem? Why am i not getting a refund when the problem is from the delivery partner’s side? Why are they not held liable for this? Why am i suffering because of it?

Date of incident: 8 May 2021

Description :
I bought a gift card ******8825 and arranged to get it delivered to my friend's mobile number. I even got a confirmation message which I have retained saying that the gift card has been delivered to her mobile number.

However the gift card was actually not delivered. On contacting Nykaa customer support, they have emailed saying they delivered it to SOME UNKNOWN...

My name is S.Monica. Nykaa has to refund me amount of RS.491 for which I ordered and cancelled on 7.05.21.

My ACC no: [protected]

As i have ordered a product from nykaa and have cancelled it so there was refund amount initiated from their end on at 9.05.2021 and the reference no is: 30005111271127175812387
but amount has not been credited in my account till late and continuously i am contacting customer care for this but not getting a reply for this.

Please refund the amount of 491 RS please back to my account.
Account no : [protected]