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Nykaa.com Complaints & Reviews

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Updated: Mar 28, 2026
Complaints 1152
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76
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 17

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Srishti Moulik
Aug 6, 2021
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I tried to place my order on 31st july 2021, but the amount has been debited from my account but order was not accepted.
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    gursimran boora
    Aug 4, 2021
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    I have been constantly calling nykaa support team but no response received. My ordered items show missing on the app. When I get a call back from nyka regarding my order the person was rude and still order has not been delivered . Order number NYK[protected]
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      Sonalism
      Aug 1, 2021
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      I ordered products from nykaa on 21st Jul 2021. I ordered 14 products 3 of them are delivered and rest 11 products showing on hold. Its already shipped and from 24th July it started showing on hold and the destination is 30 min away. Its been 6 days the status is same. I called nykaa customer care because the delivery partner don’t have customer care number. Nykaa customer care told me we have requested urgent delivery since 6 days but there is no update the status is same ON HOLD. I requested the refund and cancellation but customer support refused with reason that ordered is shipped already.
      I am not getting my order also and not even refund. And no update on order please help me with it
      My order no

      Order IDNYK[protected]

      Delivery Partner Delhivery

      AWB Number [protected]
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        S
        Simina
        Jul 29, 2021
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        Loreal paris lead 29 Rouge signature. I reviewed 1st as iam really liked the shade and all. But after 2 days o[censored]sage my lips get worse black colour. It causes alergic reation on my lips .worse product ever. I want my money back i dont want use that again. My doctor suggest me to dont use this is bad quality.
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          Shruti somya1
          Jul 29, 2021
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          Received wrong product and not getting refund or replacement

          Website: Nykaa.com

          Dear sir/ma’am
          I had placed an order on Nykaa on the 23rd of July for a Carolina Herrera perfume which costs around 5813/- rs, and instead of receiving the “perfume”I received two L’Oréal products which is a shampoo and conditioner.
          And from past 3 days I am calling them and requesting them to resolve my issue and make a refund or replace my product and give me the product which I had ordered for, but yet I got no...
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          Mayank6014
          Jul 27, 2021
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          I have ordered watch on 14 June. but not received as showed on site. so i returned the product but till date no refund has been credited to my account. Nykaa told me they have credited amount and provided ARN number but bank is not able to track any payment with this ARN. and Nykaa has not able to provide any proof of payment other than ARN. SO please solve this issue as soon possible. as Nykaa is not able to do anything in this matter. ARN number is wrong as per bank. nykaa team making fool since 15 days as not amount has been credited from their side.
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          please correct information
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            Garimabajaj1
            Jul 22, 2021
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            Transaction failed but amount not credited

            Address: Mumbai, Maharashtra

            This is in reference to an online transaction made on Nykaa App on 12th April'21. Transaction ID : SB498800 Txn descr : IIN/Nykaa/[protected]/[protected]/ Amount : INR 1119.89 I had placed a COD order on Nykaa and after placing the order i tried paying online for the same. However, the txn got failed and the amount was deducted. No refund has been made till date. I have been reaching out to the Nykaa team for the last few weeks but they...
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            Manish.khd
            Jul 22, 2021
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            I am ordered jockey two track pants from nykaa fashion app but when we receive package is only one.

            Order id. NYK[protected]
            Jul 25, 2021
            Updated by Manish.khd             I am request to nykaa customer care be please investigate this issue

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              Pra_adv
              Jul 15, 2021
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              Address: Lodha amara Kolshet Thane 400607

              8th July 2021.
              Nykaa delivered wrong product to my place.
              Order body shop tea tree matifying lotion for Rs 955. Received Body shop dry lotion for Rs 450.
              Chasing since 8th July for replacment but no action taken.
              Neither they are refunding my money.
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                19955555
                Jul 15, 2021
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                I receive my parcel and pay cash on delivery.i was go to my home. and open the box ..But when I was unpack the parcel..The box was empty..There was no products..I want my money back..Very bad services of nykaa..
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                  Mayuri Jaware
                  Jul 14, 2021
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                  Address: Anand nagar, Bhingloli, Mandangad 415203

                  I have ordered the product name with Face canada truly matte gift box combo buff nude+Flamboyant plum on 11 Jul 2021 with order ID NYK[protected] with Rs: 399. In this combo pack one lipstick (name:Flamboyant plum 12) received damaged product on 14 Jul 2021. The top of this lipstick was broken while receiving the product. I want to exchange that product else wanted to return my money for same product. Kindly help me with same.
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                    Mahak rastogi3105
                    Jul 8, 2021
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                    Address: Mi road , Jaipur

                    Today i brought kajal, 2 eyeliner one lipstick and bb cream the price difference is very much on the website and in store of the same product.
                    Very bad experienced today on nykaa store.
                    And they are lying that there is no offer on bb cream but on website there is still discount.
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                      Ejaz Rahman
                      Jul 4, 2021
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                      On receiving the gift set, the items inside were missing.The Nykaa team failed to acknowledge the missing item and denied the refund.
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                        lalita rana
                        Jun 27, 2021
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                        Address: #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra 400025

                        I ordered Loreal Xtenso Shampoo and Conditioner on 25th June 2021worth INR 1111 and got a black head remover tool of INR 50 today on 27th June 2021. Didn't expect this kind of negligence from a reputed organisation. Looks like I've been duped.
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                          Niralipatel
                          Jun 25, 2021
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                          Address: Ahmedabad Alpha one mall nykaa store

                          SPF 15 Mac foundation
                          Very bad experince at Nykaa store, Ahmedabad. The tested product and given product were totally different as well as the staff said for replacement but later on refused to replace with the right product.
                          Zero star for customer service and for bad behaviour with customer and The staff of Nykaa told me on call for the replacement of the foundation with the presented one but when reached there, the staff refused to replace in unignorance tone with bad behaviour.☹️
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                            S
                            sonia soni
                            from Jammu, Jammu and Kashmir
                            Jun 24, 2021
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                            Duplicate Product Delivered

                            Website: nykaa.com

                            I ordered versace pour homme dylan blue eau de toilette ( gents perfume) worth rs 6700 @ rs. 5470 after discount from nykaa. However on opening the packaging and using the product, it is clearly established that nykaa has sold me a pirated/ duplicate product at the charges and profound claims of selling original and authenticated products. The fragrance of the perfume doesnt even lasts for few seconds, leave few minutes or hours at verge....
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                            Suganthi D
                            Jun 20, 2021
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                            Address: 6/9, customs colony, VGP salai, Saidapet, Chennai - 600015

                            Hi, First time I had used the Nykaa app and ordered 3 nos of dresses for Rs. 6147 and the order ref no:[protected]. I have received 3 nos of dress but one dress is not ordered a size and not ordered the product. completely despatched another material. I had returned the same on the 28th of May 2021.
                            Reference No:[protected] / Aurelia Yellow Geometric dress and I am waiting for my replacement till today. But there is no response from your end.
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                            Hi, First time I had used the Nykaa app and ordered 3 nos of dresses for Rs. 6147 and the order ref no:[protected]. I have received 3 nos of dress but one dress is not ordered a size and not ordered the product. completely despatched another material. I had returned the same on the 28th of May 2021.
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                              [email protected]
                              Jun 18, 2021
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                              Address: Hodal

                              I was unable to recieve a part of my order dur to some personal reasons attempt to delivery was never made again even though the delivery boy asks for the details. Please look into it. My AWB Number[protected].
                              Thank you
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                                tanishka2000
                                Jun 13, 2021
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                                I placed an order on Nykaa few days back regarding some skincare from mama earth. It was a prepaid order for which I had already paid for. The estimated delivery date was on 11th of June but I did not receive the delivery. Despite of this, the app says that my order has been delivered which is utter lies. Upon reaching out to them, they sent me a proof of delivery which was a forged signature who’s initials didn’t even match my name. That is just so unacceptable and unethical. I have read numerous stories about similar issues with Nykaa. Nykaa either refund my money back or send me my order again at the earliest or I will have to take matters to legal levels.
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                                  Drsd1234
                                  Jun 11, 2021
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                                  I haven't received the order yet with I'd[protected] it's been 1 month I have ordered the product
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