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Nykaa.com Complaints & Reviews

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Updated: Aug 27, 2026
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Nykaa.com reviews & complaints page 18

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Pooja Angadi
Aug 13, 2021
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My order id is INYK[protected]. This is a prepaid order. I didn't receive the product and when contacted Nykaa they say it's returned to warehouse but I haven't received any refund even after contacting multiple times.

I need my refund ASAP . I am fed up of calling you guys.
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    Srishti Moulik
    Aug 6, 2021
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    I tried to place my order on 31st july 2021, but the amount has been debited from my account but order was not accepted.
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      gursimran boora
      Aug 4, 2021
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      I have been constantly calling nykaa support team but no response received. My ordered items show missing on the app. When I get a call back from nyka regarding my order the person was rude and still order has not been delivered . Order number NYK[protected]
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        Sonalism
        Aug 1, 2021
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        I ordered products from nykaa on 21st Jul 2021. I ordered 14 products 3 of them are delivered and rest 11 products showing on hold. Its already shipped and from 24th July it started showing on hold and the destination is 30 min away. Its been 6 days the status is same. I called nykaa customer care because the delivery partner don’t have customer care number. Nykaa customer care told me we have requested urgent delivery since 6 days but there is no update the status is same ON HOLD. I requested the refund and cancellation but customer support refused with reason that ordered is shipped already.
        I am not getting my order also and not even refund. And no update on order please help me with it
        My order no

        Order IDNYK[protected]

        Delivery Partner Delhivery

        AWB Number [protected]
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          Simina
          Jul 29, 2021
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          Loreal paris lead 29 Rouge signature. I reviewed 1st as iam really liked the shade and all. But after 2 days o[censored]sage my lips get worse black colour. It causes alergic reation on my lips .worse product ever. I want my money back i dont want use that again. My doctor suggest me to dont use this is bad quality.
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            Mayank6014
            Jul 27, 2021
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            I have ordered watch on 14 June. but not received as showed on site. so i returned the product but till date no refund has been credited to my account. Nykaa told me they have credited amount and provided ARN number but bank is not able to track any payment with this ARN. and Nykaa has not able to provide any proof of payment other than ARN. SO please solve this issue as soon possible. as Nykaa is not able to do anything in this matter. ARN number is wrong as per bank. nykaa team making fool since 15 days as not amount has been credited from their side.
            please correct information
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              Manish.khd
              Jul 22, 2021
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              I am ordered jockey two track pants from nykaa fashion app but when we receive package is only one.

              Order id. NYK[protected]
              Jul 25, 2021
              Updated by Manish.khd
              I am request to nykaa customer care be please investigate this issue

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                Pra_adv
                Jul 15, 2021
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                Address: Lodha amara Kolshet Thane 400607

                8th July 2021.
                Nykaa delivered wrong product to my place.
                Order body shop tea tree matifying lotion for Rs 955. Received Body shop dry lotion for Rs 450.
                Chasing since 8th July for replacment but no action taken.
                Neither they are refunding my money.
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                  19955555
                  Jul 15, 2021
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                  I receive my parcel and pay cash on delivery.i was go to my home. and open the box ..But when I was unpack the parcel..The box was empty..There was no products..I want my money back..Very bad services of nykaa..
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                    Mayuri Jaware
                    Jul 14, 2021
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                    Address: Anand nagar, Bhingloli, Mandangad 415203

                    I have ordered the product name with Face canada truly matte gift box combo buff nude+Flamboyant plum on 11 Jul 2021 with order ID NYK[protected] with Rs: 399. In this combo pack one lipstick (name:Flamboyant plum 12) received damaged product on 14 Jul 2021. The top of this lipstick was broken while receiving the product. I want to exchange that product else wanted to return my money for same product. Kindly help me with same.
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                      Mahak rastogi3105
                      Jul 8, 2021
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                      Address: Mi road , Jaipur

                      Today i brought kajal, 2 eyeliner one lipstick and bb cream the price difference is very much on the website and in store of the same product.
                      Very bad experienced today on nykaa store.
                      And they are lying that there is no offer on bb cream but on website there is still discount.
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                        Ejaz Rahman
                        Jul 4, 2021
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                        On receiving the gift set, the items inside were missing.The Nykaa team failed to acknowledge the missing item and denied the refund.
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                          lalita rana
                          Jun 27, 2021
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                          Address: #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra 400025

                          I ordered Loreal Xtenso Shampoo and Conditioner on 25th June 2021worth INR 1111 and got a black head remover tool of INR 50 today on 27th June 2021. Didn't expect this kind of negligence from a reputed organisation. Looks like I've been duped.
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                            Niralipatel
                            Jun 25, 2021
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                            Address: Ahmedabad Alpha one mall nykaa store

                            SPF 15 Mac foundation
                            Very bad experince at Nykaa store, Ahmedabad. The tested product and given product were totally different as well as the staff said for replacement but later on refused to replace with the right product.
                            Zero star for customer service and for bad behaviour with customer and The staff of Nykaa told me on call for the replacement of the foundation with the presented one but when reached there, the staff refused to replace in unignorance tone with bad behaviour.☹️
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                              sonia soni
                              from Jammu, Jammu and Kashmir
                              Jun 24, 2021
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                              Website: nykaa.com

                              I ordered versace pour homme dylan blue eau de toilette ( gents perfume) worth rs 6700 @ rs. 5470 after discount from nykaa. However on opening the packaging and using the product, it is clearly established that nykaa has sold me a pirated/ duplicate product at the charges and profound claims of selling original and authenticated products. The fragrance of the perfume doesnt even lasts for few seconds, leave few minutes or hours at verge. This clearly leads to questionable quality assurance team of nykaa who doesnt care of doing what it is designated to do. Further, nykaa is clearly betraying its costumers by selling them pirated & duplicate products claiming to sell only original ones. I simply want either the product to be exchanged with an original one or refund of my hard earned tgat has been duped by nykaa by sendinv a duplicate product to me.
                              I ordered versace pour dylan blue de toilette ( gents perfume) worth rs 6700 @ rs. 5470 after discount from nykaa. However on opening the packaging and using the product, it is clearly established that nykaa has sold me a pirated/ duplicate product at the charges and profound claims of selling original and authenticated products. The fragrance of the perfume even lasts for few seconds, leave few minutes or hours at verge. This clearly leads to questionable quality assurance team of who care of doing what it is designated to do. Further, is clearly betraying its costumers by selling them pirated & duplicate products claiming to sell only original ones. I simply want either the product to be exchanged with an original one or refund of my hard earned has been duped by by a duplicate product to me.
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                                Suganthi D
                                Jun 20, 2021
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                                Address: 6/9, customs colony, VGP salai, Saidapet, Chennai - 600015

                                Hi, First time I had used the Nykaa app and ordered 3 nos of dresses for Rs. 6147 and the order ref no:[protected]. I have received 3 nos of dress but one dress is not ordered a size and not ordered the product. completely despatched another material. I had returned the same on the 28th of May 2021.
                                Reference No:[protected] / Aurelia Yellow Geometric dress and I am waiting for my replacement till today. But there is no response from your end.
                                Hi, First time I had used the Nykaa app and ordered 3 nos of dresses for Rs. 6147 and the order ref no:[protected]. I have received 3 nos of dress but one dress is not ordered a size and not ordered the product. completely despatched another material. I had returned the same on the 28th of May 2021.
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                                  Jun 18, 2021
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                                  Address: Hodal

                                  I was unable to recieve a part of my order dur to some personal reasons attempt to delivery was never made again even though the delivery boy asks for the details. Please look into it. My AWB Number[protected].
                                  Thank you
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                                    tanishka2000
                                    Jun 13, 2021
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                                    I placed an order on Nykaa few days back regarding some skincare from mama earth. It was a prepaid order for which I had already paid for. The estimated delivery date was on 11th of June but I did not receive the delivery. Despite of this, the app says that my order has been delivered which is utter lies. Upon reaching out to them, they sent me a proof of delivery which was a forged signature who’s initials didn’t even match my name. That is just so unacceptable and unethical. I have read numerous stories about similar issues with Nykaa. Nykaa either refund my money back or send me my order again at the earliest or I will have to take matters to legal levels.
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                                      Drsd1234
                                      Jun 11, 2021
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                                      I haven't received the order yet with I'd[protected] it's been 1 month I have ordered the product
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                                        Drsd1234
                                        Jun 11, 2021
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                                        I have ordered a product with id[protected] before 1 month they are still writing "we are running late" I haven't received my order yet they are delaying my order I don't know why
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