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Nykaa.com Complaints & Reviews

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Updated: Nov 30, 2025
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Nykaa.com reviews & complaints page 18

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S
sag ji
May 7, 2021
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Hello, Dear Sir/Madam my daughter purchased a T-shirt for me from your site on line but, the color is not true as shown in pic .so I want to replace the same with an other color (lemmon yellow) the request of the same is placed. the deliever boy took the same, but today return it back with out a reason so please make it sure to pic the same, so that I will get the replacement & enjoy for the future shoping.

Order. no.NYK[protected]/NYK-Fo1239441
Invoice ABFRL22FO6867

thanks in anticipation
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    Naitul rathod
    May 4, 2021
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    Address: B-102,ARYAN CRYSTAL,OPP ARYAN CITY,VANDAMATRAM CROSS ROAD ,GOTA 382481

    My name is naitul rathod. my mobile no is [protected]. my order no is NYK[protected]. I ALREADY ORDER with upi advance payment of 1143R. but already 10 days no any shipment dispach. and i already 10 compalin is nykaa customer care and grievancecell officer. but 6 days already no reply to customer care. i already call wishcare company to dispach my item so she asked nykaa outstanding our payment. so cant deliver your ite. so i realy help my this order to this fraud. please refund my money with my cost.
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      Audi_sakshi
      Apr 27, 2021
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      Address: Nykaa E-Retail Pvt. Ltd., #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025, Maharashtra,
      Website: Nykaa.com

      I oder himalaya combo and dabur rose water from nykaa on 20 apr 2021 worth rupee 612 rupee only, which was prepaid.
      I didn't not received my oder yet and now they are also not refunding my money, there costumer supporting staff not helping me they only talk in chat and now they also delete all the conversation as well. They disturbed me mentally so much
      +1 photos
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        Audi_sakshi
        Apr 27, 2021
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        Address: Nykaa E-Retail Pvt. Ltd., #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025, Maharashtra,
        Website: Nykaa.com

        I oder himalaya combo and dabur rose water from nykaa on 20 apr 2021 worth rupee 612 rupee only, which was prepaid.
        I didn't not received my oder yet and now they are also not refunding my money, there costumer supporting staff not helping me they only talk in chat and now they also delete all the conversation as well. They disturbed me mentally so much.
        +1 photos
        Apr 27, 2021
        Updated by Audi_sakshi
        Please help me with this, they are playing with customer emotions and there money

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          S
          Shailee shree
          Apr 19, 2021
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          Address: Rps colony madangiri, new delhi
          Website: Www.nykaa.com

          I have purchased 9 items, That total cost me Rs 6211 and order I'd: NYK[protected] from nykaa online website portal on dated 6 April 2021.
          In my order, one product was missing so I tried to raise a complaint to their customer care but they denied taking my complaint. One of the items (L'Oreal Paris Volume million lashes waterproof mascara) get missing from it and it shows delivered. I have raised a complaint via its Customer care number. But they denied raising a complaint. Kindly take necessary action on it and help me to revert the amount of the product to Rs 630/-.
          One item has been delivered on 6 April and the rests items delivered on 8 April but Mascara was missing and they denied to raised my complaint and said I can't do anything what action you want to do you see by yourself, I can't register your case.
          +3 photos
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            Shailee shree
            Apr 19, 2021
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            Website: Nykaa E Retail

            I have purchased 9 items, That total cost me Rs 6211 and order I'd: NYK[protected] from Nykaa online website portal dated 6 April 2021.
            In my order, one product was missing so I tried to raise a complaint to their customer care but they denied taking my complaint. One of the items (L'Oreal Paris Volume million lashes waterproof mascara) get missing from it and it shows delivered. I have raised a complaint via its Customer care number. But they denied raising a complaint. Kindly take necessary action on it and help me to revert the amount of the product to Rs 630/-.
            One item has been delivered on 6 April and the rests items delivered on 8 April but Mascara was missing and they denied to raised my complaint and said I can't do anything what action you want to do you see by yourself, I can't register your case.
            +3 photos
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              Anshulika Nair
              Apr 8, 2021
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              Address: Anshu Vihar, Valloor ,Sankaramangalam.(po.) pattamabi, Pallakkad (dist), Kerela

              This is to make u notice that
              The products that I have orderd for the first time havent reached to me on time and I think it will not !!! Beacuse
              the delivery person who is not at all interseted in delivering the product and neither making any effort for the same.Even after giving proper adress too the delivery person is asking me to come their office and buy the items!!!
              If this is so
              Why should I go for a home delivery!!
              Much dissapointed Nykka!!
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                Rashika16
                Apr 7, 2021
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                Hello
                I had ordered teo lifebuoy santizers from Nykaa.com and I received it just now
                I alteady had a same sanitizer before so as i opened my new bottle of lifebouy sanitizer it 100% looked fake
                And as i compared it to my previous bottle and looked upon many other signs for fakness online like tisue paper test and all and i found that some one had already posted about this that nykaa and amazon are selling faje lifebouy sanitizers and this is totally disappointing and disgusting of such a reputated and renowed site to do such a thing. I had always trusted them but i have totally lost trust in them
                So disappointing
                I have posted pictures of the fake and real one
                The fame one looks absolutely cheap and the label is stuck manually and so the bubbles and the font and print is also different and also the nozzel is different
                +4 photos
                Apr 07, 2021
                Updated by Rashika16
                One more difference that no one notices is the word total
                The original bottle is Lifebouy Total Hand Sanitizer
                and the fake one is just the Lifebouy Hand sanitizer
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                  K
                  Kritika. 21
                  Mar 27, 2021
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                  Address: Orchid hill view ,manpara

                  I have ordered loreal professional serie expert absolute repair shampoo and mask. After using it twice my hair becam very rough and appeared as if my hair has been burnt. Also a lot of hairfall started. After comparing nykaa's products with that products of offline stores, i got to know that nykaa's product is not real. Color, consistency and texture of both the product were very different. Orginal product's color was dark n had thick consistency whereas nykaa's product had really light color and liquid consistency.
                  +1 photos
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                    M
                    Mozi
                    Mar 22, 2021
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                    I received a call from [protected] telling me this is nykaa promotion department shop on nykaa of Rs.3000 you will win iPhone 11 is this real or scam
                    +1 photos
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                      S
                      Suman05943
                      Mar 20, 2021
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                      Address: Nykaa E-Retail Pvt. Ltd., #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025, Maharashtra,
                      Website: Nykaa

                      I order some products from nykaa on 26th feburary 2021 and due to some issues i cancelled them
                      The refund has been initiated from their end but has not been reflected in my account till now
                      The refund id or UTR NO.-74056631058105703133122
                      +2 photos
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                        Parul Raghav
                        Mar 18, 2021
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                        E voucher not working

                        Yesterday I bought a e voucher of ₹694, but when I applied the coupon code it shows coupon code is not active....
                        +1 photos
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                        sneha.sarah
                        from Sankal, Madhya Pradesh
                        Feb 15, 2021
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                        Very bad quality experience with all the cosmetic products ordered from nykaa. No doubt all products were duplicate and really harmful to the hair and skin. Lost all my money for the ordered products. No more ordering from nykaa at all.
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                          Jhankaar Naik
                          Feb 15, 2021
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                          Address: Umanagar, Hyderabad

                          I bought a Gucci perfume from Nykaa on 12 Feb when the offer was running 1500/- off on Gucci perfumes. So the coat of the product Gucci guilty intense EDP (50ml) was 7400/- so she got a discount of 1500+89(nykaa points) . But to our surprise after the product was out of stock the price written was 6100/- for the same product. So the discount was of 200 rupees.When we asked the customer care they say they have the authority to change and play with the MRP price of the products. Like seriously? You can't charge a Product more than its MRP price. You can sell it below the MRP but not more than that.
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                            Jannani k
                            Feb 13, 2021
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                            We didn't get any calls from them regarding order.It exceeds from our deliver date.
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                              Alisha109
                              from Agra, Uttar Pradesh
                              Feb 9, 2021
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                              I ordered a lipstick for Rs 500; The color of the lipstick didn't match w so I placed a return and refund ; liptick was returned the next day but I haven't received any refund; everytime I mail or help for assistant they they -refund has been initiated from our end on 30/12/2020.

                              But it is not reflecting in my account.
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                                Hguyyj
                                Feb 4, 2021
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                                The online company www.nykaa.com, advertised falsely on their website to shop for 5000 INR and hence get a certain membership with multiple benefits for 365 days.

                                I did the same, after which they informed I will get membership within 45 days. After 45 days they said the amount is exceeded to 7500 INR, since My purchase was above 7500 INR, they promised me to get back within 30 days, since they are updating the membership program.

                                After 30 days they ask me to take compensation vouchers of 500 INR, which I have to use to shop more on their website.

                                When I deny, they ask me to wait for 72 hours more, after I suggest they can take back the products and refund amount, they lay their conditions of products being sealed etc.

                                My concern is they won't refund the amount and take away the products as well.

                                I wish to sue the company over charges of false advertising etc
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                                  Saswati_Roy
                                  from Bahula, West Bengal
                                  Feb 2, 2021
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                                  Order no. NYK-61941801-8430320, Items not delivered yet nor any resolution provided

                                  Address: 104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel Mumbai India - 400013

                                  Hi Nykaa Team,

                                  I am writing this email to your team after being extremely disappointed in your service towards a customer.

                                  On 15th January, 2021 I ordered a total 15 items from Nykaa. Nykaa has offered me a Prive Birthday gift. So that was also included into that package. This order was divided into two shipments by Nykaa. One has 3 products and the other one has 12 products.

                                  On 18th January I...
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                                  Sheen786
                                  from Gurgaon, Haryana
                                  Jan 25, 2021
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                                  Address: M2003 ajnara homes sector 16 b noida extension

                                  I trust nyka eyeshadow for the first time. And seriously my upper eyed lid is swallowed and red i have pain on the area i applied the eyeshadow. If nyka is selling such things i will never buy anything of your brand i am going to the doctor now. If something dangerous happens to me. I will sue you..
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                                    Muskan Sethi 98
                                    from Guwahati, Assam
                                    Jan 15, 2021
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                                    Received a call from someone today who claimed to be working at Nykaa. They informed me that I won the first prize in a lucky draw as a part of their anniversary celebrations. They knew where I resided as well as my ENTIRE order. They told me to choose between a Maruti car or ₹7.5 lakhs. I knew it was a scam from the very beginning but its scary how this information has been leaked through Nykaa. Please look into it!
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