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Nykaa.com Complaints & Reviews

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Updated: Dec 5, 2025
Complaints 1146
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 18

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M
Mukul Pattnaik
May 23, 2021
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I ordered Face Mask (Pack of 5) Order No NYK[protected] INR 748/- from NykaaFashion. 10 days passed no updates yet. I am not sure if my order delivery will be done or not, because I pre-paid. Am I to consider my order and payment as fraudulent.
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    Ipsita Mohanty
    May 21, 2021
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    Refund not reflected in bank account

    Address: LH1, Near pg chowk, VIMSAR
    Website: Nykaa.com

    Nykaa mentions that my refund has been initiated on 14th May which should reflect in my bank account by 19th may(ref no.[protected]. Kindly solve the issue because this has always been a problem whenever I return anything from nykaa....
    +1 photos
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    Prynka1111
    May 16, 2021
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    Hello there

    I received my courier from Nykaa.com and i paid them cash, when I opened the courier but my product is not in the courier. Then i completed against but they did not respond to as it should have been given. How can you do this with your customers i just want money back and don’t dare again to do this with your customers.

    Please refund my money asap
    Name : Priyanka rathore
    Date of incident : 14/05/2021
    Order Number : NYK[protected]
    E-mail : [protected]@gmail.com
    +1 photos
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      Sima.apd
      May 15, 2021
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      I ordered some products worth more than three thousand rupees and got a package on2nd may. There was no item in the package. When I raise complaint they don't even bother to take this matter seriously. It's been two weeks now I raised complaint, they are ignoring this and giving silly statements rather refunding my money. They don't even take calls, even if, they hung up. When I wanted to speak to their manager they just hung up saying that they will call be back, and never called. This happened yesterday only.
      Kindly help me.Please.
      +1 photos
      May 15, 2021
      Updated by Sima.apd       After two weeks of complaint they are now telling me that the provided images are not relevant.Like really???since two weeks they were sleeping???Kindly investigate and get my money back
      May 21, 2021
      Updated by Sima.apd       Team, kindly check on this issue. Now they are making lame excuses and denying to refund me.
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        P
        Paribhardwaj
        May 14, 2021
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        It’s been over a month that i have placed an order on Nykaa. I placed it on 12th april and was getting it delivered by 16th april. But i didn’t get any order or any call from delivery partner but i was getting automated calls from
        Nykaa’s end that delivery’s attempted and will be re-attempted. Till date i haven’t got order or refund. I have placed several mails to them for refund and several calls too. If there was any hurdle of pandemic, it would have been listed then and i was getting order from nykaa after placing this order too and also that delivery partner was delivering orders at same address thereafter too. They are saying we will only generate refund when order will get back to warehouse but is it the customer’s problem? Why am i not getting a refund when the problem is from the delivery partner’s side? Why are they not held liable for this? Why am i suffering because of it?
        +5 photos
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          S
          Sonal2021
          May 13, 2021
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          Nyaa gift card

          Address: Lower Parel, Mumbai

          Date of incident: 8 May 2021

          Description :
          I bought a gift card ******8825 and arranged to get it delivered to my friend's mobile number. I even got a confirmation message which I have retained saying that the gift card has been delivered to her mobile number.

          However the gift card was actually not delivered. On contacting Nykaa customer support, they have emailed saying they delivered it to SOME UNKNOWN...
          +1 photos
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          Aishwariya Jebarani Monica
          May 12, 2021
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          My name is S.Monica. Nykaa has to refund me amount of RS.491 for which I ordered and cancelled on 7.05.21.

          My ACC no: [protected]
          +2 photos
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            Aishwariya Jebarani Monica
            May 12, 2021
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            As i have ordered a product from nykaa and have cancelled it so there was refund amount initiated from their end on at 9.05.2021 and the reference no is: 30005111271127175812387
            but amount has not been credited in my account till late and continuously i am contacting customer care for this but not getting a reply for this.

            Please refund the amount of 491 RS please back to my account.
            Account no : [protected]
            +2 photos
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              S
              sag ji
              May 7, 2021
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              Hello, Dear Sir/Madam my daughter purchased a T-shirt for me from your site on line but, the color is not true as shown in pic .so I want to replace the same with an other color (lemmon yellow) the request of the same is placed. the deliever boy took the same, but today return it back with out a reason so please make it sure to pic the same, so that I will get the replacement & enjoy for the future shoping.

              Order. no.NYK[protected]/NYK-Fo1239441
              Invoice ABFRL22FO6867

              thanks in anticipation
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                N
                Naitul rathod
                May 4, 2021
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                Address: B-102,ARYAN CRYSTAL,OPP ARYAN CITY,VANDAMATRAM CROSS ROAD ,GOTA 382481

                My name is naitul rathod. my mobile no is [protected]. my order no is NYK[protected]. I ALREADY ORDER with upi advance payment of 1143R. but already 10 days no any shipment dispach. and i already 10 compalin is nykaa customer care and grievancecell officer. but 6 days already no reply to customer care. i already call wishcare company to dispach my item so she asked nykaa outstanding our payment. so cant deliver your ite. so i realy help my this order to this fraud. please refund my money with my cost.
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                  A
                  Audi_sakshi
                  Apr 27, 2021
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                  Address: Nykaa E-Retail Pvt. Ltd., #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025, Maharashtra,
                  Website: Nykaa.com

                  I oder himalaya combo and dabur rose water from nykaa on 20 apr 2021 worth rupee 612 rupee only, which was prepaid.
                  I didn't not received my oder yet and now they are also not refunding my money, there costumer supporting staff not helping me they only talk in chat and now they also delete all the conversation as well. They disturbed me mentally so much
                  +1 photos
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                    Audi_sakshi
                    Apr 27, 2021
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                    Address: Nykaa E-Retail Pvt. Ltd., #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025, Maharashtra,
                    Website: Nykaa.com

                    I oder himalaya combo and dabur rose water from nykaa on 20 apr 2021 worth rupee 612 rupee only, which was prepaid.
                    I didn't not received my oder yet and now they are also not refunding my money, there costumer supporting staff not helping me they only talk in chat and now they also delete all the conversation as well. They disturbed me mentally so much.
                    +1 photos
                    Apr 27, 2021
                    Updated by Audi_sakshi                     Please help me with this, they are playing with customer emotions and there money

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                      S
                      Shailee shree
                      Apr 19, 2021
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                      Address: Rps colony madangiri, new delhi
                      Website: Www.nykaa.com

                      I have purchased 9 items, That total cost me Rs 6211 and order I'd: NYK[protected] from nykaa online website portal on dated 6 April 2021.
                      In my order, one product was missing so I tried to raise a complaint to their customer care but they denied taking my complaint. One of the items (L'Oreal Paris Volume million lashes waterproof mascara) get missing from it and it shows delivered. I have raised a complaint via its Customer care number. But they denied raising a complaint. Kindly take necessary action on it and help me to revert the amount of the product to Rs 630/-.
                      One item has been delivered on 6 April and the rests items delivered on 8 April but Mascara was missing and they denied to raised my complaint and said I can't do anything what action you want to do you see by yourself, I can't register your case.
                      +3 photos
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                        Shailee shree
                        Apr 19, 2021
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                        Website: Nykaa E Retail

                        I have purchased 9 items, That total cost me Rs 6211 and order I'd: NYK[protected] from Nykaa online website portal dated 6 April 2021.
                        In my order, one product was missing so I tried to raise a complaint to their customer care but they denied taking my complaint. One of the items (L'Oreal Paris Volume million lashes waterproof mascara) get missing from it and it shows delivered. I have raised a complaint via its Customer care number. But they denied raising a complaint. Kindly take necessary action on it and help me to revert the amount of the product to Rs 630/-.
                        One item has been delivered on 6 April and the rests items delivered on 8 April but Mascara was missing and they denied to raised my complaint and said I can't do anything what action you want to do you see by yourself, I can't register your case.
                        +3 photos
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                          Anshulika Nair
                          Apr 8, 2021
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                          Address: Anshu Vihar, Valloor ,Sankaramangalam.(po.) pattamabi, Pallakkad (dist), Kerela

                          This is to make u notice that
                          The products that I have orderd for the first time havent reached to me on time and I think it will not !!! Beacuse
                          the delivery person who is not at all interseted in delivering the product and neither making any effort for the same.Even after giving proper adress too the delivery person is asking me to come their office and buy the items!!!
                          If this is so
                          Why should I go for a home delivery!!
                          Much dissapointed Nykka!!
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                            R
                            Rashika16
                            Apr 7, 2021
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                            Hello
                            I had ordered teo lifebuoy santizers from Nykaa.com and I received it just now
                            I alteady had a same sanitizer before so as i opened my new bottle of lifebouy sanitizer it 100% looked fake
                            And as i compared it to my previous bottle and looked upon many other signs for fakness online like tisue paper test and all and i found that some one had already posted about this that nykaa and amazon are selling faje lifebouy sanitizers and this is totally disappointing and disgusting of such a reputated and renowed site to do such a thing. I had always trusted them but i have totally lost trust in them
                            So disappointing
                            I have posted pictures of the fake and real one
                            The fame one looks absolutely cheap and the label is stuck manually and so the bubbles and the font and print is also different and also the nozzel is different
                            +4 photos
                            Apr 07, 2021
                            Updated by Rashika16                             One more difference that no one notices is the word total
                            The original bottle is Lifebouy Total Hand Sanitizer
                            and the fake one is just the Lifebouy Hand sanitizer
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                              K
                              Kritika. 21
                              Mar 27, 2021
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                              Address: Orchid hill view ,manpara

                              I have ordered loreal professional serie expert absolute repair shampoo and mask. After using it twice my hair becam very rough and appeared as if my hair has been burnt. Also a lot of hairfall started. After comparing nykaa's products with that products of offline stores, i got to know that nykaa's product is not real. Color, consistency and texture of both the product were very different. Orginal product's color was dark n had thick consistency whereas nykaa's product had really light color and liquid consistency.
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                                M
                                Mozi
                                Mar 22, 2021
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                                I received a call from [protected] telling me this is nykaa promotion department shop on nykaa of Rs.3000 you will win iPhone 11 is this real or scam
                                +1 photos
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                                  S
                                  Suman05943
                                  Mar 20, 2021
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                                  Address: Nykaa E-Retail Pvt. Ltd., #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025, Maharashtra,
                                  Website: Nykaa

                                  I order some products from nykaa on 26th feburary 2021 and due to some issues i cancelled them
                                  The refund has been initiated from their end but has not been reflected in my account till now
                                  The refund id or UTR NO.-74056631058105703133122
                                  +2 photos
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                                    Parul Raghav
                                    Mar 18, 2021
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                                    E voucher not working

                                    Yesterday I bought a e voucher of ₹694, but when I applied the coupon code it shows coupon code is not active....
                                    +1 photos
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