Nykaa.com Complaints & Reviews

I ordered on 23rd March and now today is 1st April. I already paid for it. Till date I haven't received the product.I an unable to track and there's no help. I am worried. Please do look into my matter and solve the issue at the earliest. My order number is[protected] for the package.I was told by the customer care that it will be delivered within 3-5 business days latest. But it has passed 9 days. I have no clue what to do. And moreover I...

My order number Is[protected]. This is the second time am receiving a proud without original seal . First it was plum toner tgat I recieved . There were only cello tape on the cap of the bottle. Today I recieved plum night cream, again without original sealed package only cello tape was put to the product. I also had ordered loreal scrub, that bottles seal was half ripped. The bottle was only half covered with its original seal which shows...

I have placed the order in Nykaa on 27.02.2017 and the order number is
ORDER #[protected]

It has come in 2 slot.
in the second slot they have supplied damaged item and also old stock.
Manufactured in the year 2015.
Why this is happening??
last time while i placed the order you have missed one item Rs.150/--Garnier )and later they have given one coupon which was not valid and after i made complaint...

I had ordered the product on[protected] and received it on[protected].Had ordered 21 products with 20 products as the face shop sheet masks which costed ₹1000 and one product named the face shop fresh juju lotus soothing gel which costed ₹342.I didn't receive the lotus soothing gel even though the product was listed on the receipt copy. And till date I have not received to all the mails sent since[protected].Pathetic customer care service....

I had made an order at Nykaa.com yesterday for rs 824 through NET BANKING. Only during my second attempt the transaction was successful. In the first attempt it showed that the transaction was a success but the order was not placed in the first attempt. the amount was debited already from my account. I tried calling and emailing but there had been no response....

I ordered multiple items through nykaa on 17th feb 2017 which i have not received so far. I have written so many emails to them but receive only robotic standard response without actually dealing with the problem. And after multiple emails they replied that they are unable to find a delivery service that delivers to my area pincode-797112 which is a blatant lie because i have ordered multiple times from nykaa for years and also india post...

I have written multiple mails and requests regarding the return of a product. But team nykka fails to even respond to all the mails written to them. My money is stuck them. They have a really bad service. I only get a system generated reply that my query will be answered but none of this actually happens. Even at the time of delivery no calls or message is provided to the customer when will the product be delivered....

I'm extremely disappointed with Nykaa.com. I ordered one Mac lipstick a couple of days back and I missed the delivery since my shift got over by that time. I received a message from the courier company that they could not contact me. I immediately tried getting in touch with the Nykaa customer care, have sent them multiple email ever since but they haven't replied yet.

I'm clearly appalled by their casual attitude. The worse...

Order[protected] includes Maybelline Lip Smooth Color Bloom, but instead they sent me some nail paint. [nykaa support ticket id 649682]

Also, for one of the product, L'Oreal Paris True Match Genius 4-In-1 Compact Foundation product, mfg date is nov/2015. If expiration year is 2018, is it okay to send products from 2015? [nykaa order id[protected] ]

I raised the complaint and they sent me back the same product.br...

I have not got my refund yet for the order number[protected] which was for a MAC foundation +powder which was used beforehand and I wanted to return it .
After calling continuesly for a week I got a chance to get connected in which I was said my area dsnt fall under the pick up region so they asked me to courier it to them and that they would refund my courier charges ...it's been 3 weeks now ..I can't connect them over the call neither...

Hi i ordered a babyliss curling iron i was not satisfied with the results so i wanted to exchange it . I mailed their customer services 4 times but they never reply back . I ve been trying to get in touch with them through helpline no but thats always busy . They dont value their customers at all . Pathetic service. Order no . IsORDER #[protected]
Order placed on Friday, February 10, 2017
Then they will say they cant exchange...

This is my first experience with Nykaa, and its horrible!!!
I ordered sunscreen back on 08.02.2017 and Nykaa promised to deliver the same within 5 days. Today is 15.02.2017 and neither did I receive my item, nor can I track the order (last updated on 09.02.2017 on app).
Another issue is that I ordered 88ml, and the update (whatever they are showing) is based on 30ml. The order is a pre-paid one.
Their so called Customer...

I had ordered a kaya product with order No.[protected]. I had made the payment online. But to my surprise I neither received a confirmation call regarding the order nor any correspondence regarding the shipment. After sending emails to their CCR team, no one responds. even their CC no. also does not connect to the CCR. after various calls finally the call got connected and they kept the call for more than 10 mins on hold and they said that...

Order #[protected]
I recently ordered two products from nykaa.com but revieved just one!! The payment method was cod so i paid the amount for both the products but after opening my package just got one of them!! I wrote twice to their cc team and complained about the missing product but recieved no reply!! It's been about a week since i have written to them but have not yet heard anythng!! I am so dissappointed with their customer service....

I recently ordered two products from nykaa.. the payment method was Cod so i gave the delivery person the money for both the procudts but when i opened my pak age i just received one!! I wrote back to their customer care team twice but did not recieve any reply!! I am soo dissappointed and furious!! I am never ever recommending this site to anyone!...

Order Number#[protected]

I have order a combo in which I got 2 shades darker foundation plus for the blush, I didnt receive the brush.

I have called you 100 times and always put my phone on hold. I have also logged in the account and ask for the return but no one came for the pickup.

Also, I have emailed you but no response from there.

If this kind of service you provide then its...

I have referred from my friend where after placing order i have not received refer credits showing pending i already contacted them but no response, immediately credit the same
details:
email:
[protected]@gmail.com
order:[protected]
order state: complete
referral order state: pending

immediately correct the error and proceed further in providing good response!

do's:
credit...

Hi my order number is #[protected].
I have received two faulty products. The LAKME ABSOLUTE PRECISION LIQUID LINER is a fake product which i have received. The tip of the liner is very #####. The ELLE 18 BLACK OUT LINER EYELINER is also a fake one i have received. The brush of the eyeliner is distored. I want my refund or want the products to be replaced. Pls look into this ASAP. I am very much dissapointed with your service. Fix the...

I had ordered 6 products on 23 Jan, 2017. The order number is[protected]. The order was received on 24 Jan, 2017. Out of the 6 products received, I have found that the two of the products are faulty. The LAKME ABSOLUTE PRECISION LIQUID LINER is fake. The tip of the eyeliner is very #####. The ELLE 18 BLACK OUT LINER EYELINER has a faulty brush. The eyeliner brush is distorted. I am very much dissatisfied with your service. I want my refund...

I recently purchased the faces lipstick. Free sharpener is mentioned on the site but not received. I may have dropped them like 10 mails, but did not receive the reply yet.

The lipstick is a waste without the sharpener.
When I try to call the customer care, I get the nessage of all agents being busy and the call is cut automatically.

This is highly unlikely of them, but still it is wrong. Even after...