| Address: | Chennai | | Website: | Nykaa.com |
Dear sir/madam,
First time i was purchasing with nykaa.. But i gotta worst experience with them... I have placed my order of inner wears worth rs 3580rs by trusting there advertisements and return policies. I had issues with my size and color of the products which i received... But when i ordered it was clearly mentioned in app that easy returns are available. But when i received the order in different the size varies and colour varies from which i ordered.
I checked with customer care and asked for exchange of products.. But they didn't give me proper response. They were rude n rough with me. They came with lame excuses like they can't do any exchange regarding size, due to pandemic no exchanges accepted right now. So better keep the products of worth 2000 for no use.
At the time of order since the easy returns and exchange options were available i ordered as per the guidelines. But when the issues came up.in bold letters it was written easy returns available but when i asked for exchange they come up with silly excuse which humiliate mr.. They are find new new excuses in each call which i tried to reach them. It's the matter of 2000rs.. I juz asked to exchange the product n not to return back my money.. Totally disappointed with nykaa.. My total money is wasted now.. It's really not a trustworthy brand... Vry bad experience with nykaa...
I need a solution either they should give me a change in product or return my money.
Because of the experience with nykaa i totally lost trust in online shopping.
Kindly give me a solution.
Regards
G baskar Was this information helpful? | 
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