Nykaa.com — cheating with misleading offer description/ worst customer care.

Address:	600100
Website:	Nykaa.com

Nykaa is the worst ever online shopping site in india.. As i have purchased almost in all the websites i can undoubtedly stand strong on my comment.

Nykaa's fraudulent offers: nykaa tends to lurre people by giving false offers. They play very wise that their fooling play is actually a word game. Look into this matter and decide for yourself about this fake website who is eating our hard earned money and never commit a mistake of ordering things from them.

My issue: i recently ordered some skin care products from nykaa and one among them is a set of sheet mask.in their website they have displayed an offer stating that "buy 5 and get 5 free" (Please refer to the attachment) this is the first line we can see when we look for the sheet masks from the face shop brand. But in the brackets they have put some insane line like, "buy 10 and pay for 5" so as for as i am concerned, i needed only 10 and it's already stated in the first line as buy 5 and get 5 free, i thought in the second line they have provided some thing about being buying10 and it's compliment. So then when i enquired about my compliments, they simply denied that i didn't add 10 in cart so i am not eligible. I find this simply insane. Why can't you just put buy 10 and pay for five. Why on the earth have you mentioned buy 5 and get 5 free. Both the cases are not same. And then the customer care people are the most mean and unconvincing people on the whole earth. They will simply copy paste the same reply to whatever question we ask. When i called, they are telling about other people's experience there. Very very irritating. This website must be banned. They don't bother even a tad about the customers who are the backbone of their website.

The worst thing among all is when i am dealing with a complaint about my order they shipped it. They don't even maintain the database i think. Or it may be simply they ignore whatever complaints we have. When i said to cancel my order they say i need to resend the parcel to the courier boy and when the parcel returned to their warehouse they will refund. I know very well that this would never happen and i will lose my money. So i consoled myself that some thief has grabbed my purse and ran away.in my eyes, they are simply thieves.

From my part i have shared my frustration to almost all i know so that they won't get trapped with this fake thieves.