Nykaa.com — complain about delivery and courier

Ezilda Dsilva

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411 040

Placed an order with nykaa... Saw the status on 14th as door locked... I had not received no notification no suggestion that the package was being delivered... Even after constant follow ups and raising requests for urgent deliveries the package is still not delivered... Finally the nykaa agent willingly cancelled the order only on a slight indication of cancellation. I understand nykaa may have issues with delivery partners but no effort was made by nykaa to deliver through a different partner... Pathetic service...

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Comments

Nykaa Customer Care

from Mumbai, Maharashtra

Hi Ezilda,

We apologise for the inconvenience caused to you.

We would like to inform you that we tried reaching you on your register contact number. However, it was not reachable.

Since the courier company informed us that the customer was unavailable when the delivery was being attempted (Thrice), the order has been returned to us.

The refund has been initiated from our end today (20/02/2019). The amount will reflect in your bank account in the next 5 business days.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa