Nykaa.com — Complaint against delivery partner xpressBees

I have been using Nykaa for the last many years and have always been delighted by both the products and the delivery. But on 29th Sep I had placed an order for 3 products Order ID NYK[protected] which was shipped the next day through ExpressBees and I could see in the tracking status that the package was not moving. Finally, without even trying to contact me they notified that I refused delivery and that the products were going back ( However, products not yet returned to warehouse and refund not initiated yet). But as I wanted the products, I placed a fresh oder for the same products Order ID NYK[protected] on 5th Oct which was shipped on 7th Oct through ExpressBees. The package is showing the same tracking status since 7th Oct and I think they will again not deliver it. Very unprofessional and unacceptable service from your delivery partner.