Nykaa.com — Complaint: Frustrating Return Experience - Order #NYK-[protected]

Website: Nykaa fashions

I am writing to express extreme dissatisfaction with the return process for Order #NYK-[protected], placed on October 19, 2024. Despite four return requests since November 2, 2024, cancellations due to "pincode mismatch" or "customer unreachable" issues persist.

Unacceptable issues:

1. Active phone, no calls received.
2. Same delivery and return addresses, making pincode mismatch impossible.

Requests:

1. Full refund: ₹7681 (dress value)
2. Compensation: ₹2, 000 (minimum)

Order Details:

- Order Number: NYK-[protected]
- Order Date: October 19, 2024
- Item: MOH caramel anghara anrkali kurta set
- Reason for Return: Does not fit well

Contact Information:

- Name: Rashi Maheshwari
- Email: [protected]@gmail.com
- Phone: [protected]
- Address: 434, Agarwal street, station road, Ladnun, Rajasthan-341306

I request prompt resolution within 3 working days.

Sincerely,

Rashi Maheshwari