Sir,
I bought a lacto calamine lotion from Nykaa online shop.My order number from Nykaa is[protected] .In their app its shown the price of lactocalamine is ₹65 for 50 ml and they have a discount over that product of ₹6 and I paid ₹59. I bought ₹541 worth product from Nykaa and I prepaid the amount before delivery through paytm. When the product is delivered it is just 30ml product worth ₹55. In the invoice they have shown that I ordered for a product which is ₹59 for 30ml lacto calamine and I just paid ₹39, which is an amount after ₹20 discount. In fact the actual MRP of 30ml lacto calamine is just ₹55. Nykaa is clearly a fraudster whom imposing an additional ₹4 over actual MRP of product. I am being fooled by Nykaa and I lost my ₹20. When I asked them for the same they try to convince me that it is my misunderstanding, but it is very clear for me and for them that Nykaa is doing such an offensive act. I hope IRDA will make an enquiry on my issue. Kindly do something against such fraud activities in online shopping.
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