Nykaa.com — Customer care team doesn't respond and app scams you

I ordered a crem from nykaa. I paid for it through PAYTM but the order wasn't confirmed but the money transfer was done when I called the customer care they did not respond so what do I do i dont know either nykaa gives me the product which is lotus professional phyto-rx Renewal anti ageing night crem 50gm or i want my money ₹686
And if i dont get the solution to it then what does your team do sit and take money and scam people