Nykaa.com — Debited my money and not confirmed my order and harassing now

Address:

College of nursing medical college and hospital, Gate no 5.near ssb building

I order some products from nykaa and my money was debited on nykaa and bank send me a receipt alredy that transaction successfully done..and in there nykaa app not showing my order and i call many times they refused me ...they say nykaa not recieved my money ..i email I call many times they harassing me that go bank cheacking for this...but I have not a huge time to take this ..i order online becz I save my time and pay online but now I suffer...i email screenshot that bank cnfrm my order and payment successful but nykaa refused me ..it's really very much harassing me ..plz cheack my complain and take a right action on this ... thaku...