Nykaa.com — delay in delivery of products | |||
Hello all, I am a working women and nobody can receive order post 12 pm at my home. I was supposed to receive my order by monday and everyday courier team called me in evening asking my whereabouts, i told them multiple time to deliver it by or before 12 pm and he said in this case we will deliver it once you are at home and insisted to deliver it at second floor of my building. When i have complained on wednesday, the customer service team's response was courier team will deliver anytime before 7 pm evening. Really - who will receive order if nobody is at home post 12 pm. The team could not deliver order till today, i have again received the call from wow express courier team and again they have shared same concern over delivering it before 12 pm, i told them to return the order. I have contacted via customer service number and via facebook chat too, your customer service is just dead slow, uneducated and not at all customer centric. If i have to wait for one week for order delivery, i will better go to market and buy. I have not receive order yet and your good for nothing customer service don't have defined timelines. Pls cancel the order and refund money. Even if the order is delivered by tomorrow now i will not accept it and will never order anything from nykaa. Regards, Timsy jethy [protected] Was this information helpful? | |||
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Today i got my colorbar nail remover ... but when i got the bottle it was half in quantity.. i want to replace it... it is very disappointing... i want my cash back or change the bottle as soon as possible...
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+91 92 2220 1010 [Customer Care]
104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, India - 400013
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We apologize for the inconvenience caused to you.
We request you to kindly share your Order Number and we will get back to you within the next 24 hours.
We are looking forward for your response.