Nykaa.com — Did not receive the products but refusal to refund back my money

Address:

Lower Parel , Mumbai-400013

This is regarding missing products from nykaa ! Though I’ve already paid for those missing products, nykaa is refusing to return my refund by making multiple excuses that they’ve sent the products in perfect condition and that they’re sorry . It’s very disappointing and frustrating so kindly address my issue asap so that my grievance is resolved immediately. Thank you!