[Resolved]  Nykaa.com — did not send prepaid gift card

I had sent a pre paid gift card via nykaa.com for my friend on 6th March, it hasn't been delivered to her on 11th and not even till now (28th March).I had send emails and tried their customer care no. They keep saying we have escalated this issue to the concerned department.i had requested a cancellation and refund, they say they cannot do it. Its a gift card for 1000 rs and my order no. Is[protected].