Nykaa.com — Failed returns and refunds of ordered item

Address: Mumbai

Nyka delivered an item sized too big.i requested for a return and a refund(17 Oct, '22) however they have ignored the return pickup and refund even after I submitted pictures/images of the item despite several requests through web chats, grievance calls on 1800 number and e-mails. I've been asked to wait for 72 hours time and again everytime I enquired.
On looking up at the net, several customers have been duped of their refunds the same way. I beg you to take the strictest action on Nyka/Nykaman.