Nykaa.com — fake product delivered from nykaa from their ongoing diwali sale!!!

Nykaa.com — fake product delivered from nykaa from their ongoing diwali sale!!!

S Simran Jain22 from Mumbai, Maharashtra

I have ordered 3 lipsticks from nykaa recently. One of colorbar, one of lakme 9 to 5 and last one of nykaa itself. When i received the order, i just kept it in my drawer without checking it’s fake or original because i trusted nykaa. But after 3 days when i looked it thoroughly i found colorbar lipstick fake. I also went to the shop and asked for the same product. I was shocked that i’ve got the fake product. Now onward i cannot trust on nykaa’s delivered products. It was really not expected from nykaa!! I really felt cheated. Also i would like to mention that i am still not sure of the remaining two lipstick which is of lakme and nykaa.!! Guzz how can you deliver fake product when nykaa claim to deliver 100% authentic products. Is this how you deliver genuine products??? Shame on you guyzz!!! Now, i just want my refund of colorbar's lipstick as soon as possible!!! Asap!!! Asap!!! Asap!!! +1 photos Was this information helpful? No (0) Yes (0)

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Nykaa Customer Care

from Mumbai, Maharashtra

Hi Simran,

We would like to inform you that, when you purchase your products from www.nykaa.com, you can be assured that you are purchasing 100% genuine and authentic products.

We are an Inventory led enterprise and all products are supplied to us by the brand directly, or the official distributor, so you can be sure of the origin, and authenticity of anything you purchase from us.

The packaging has been changed by the Brand and the logo as well. Please visit the official colorbar website for further information or click on the link below.

https://www.colorbarcosmetics.com/

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa