Nykaa.com — fake schwarzkopf million gloss conditioner received | |||
I ordered a 400 ml schwarzkopf million gloss conditioner from nykaa for 399 rs. My order id is nyk[protected] When i first opened the bottle, its consistency is like a toothpaste... I doubted if it was a real conditioner... Nevertheless i went on to use it on my hair... After 1st use itself my hair became extremely rough... It clearly a fake product and i want to return it Was this information helpful? | |||
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+91 92 2220 1010 [Customer Care]
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We sincerely regret that you are not satisfied with the product received from Nykaa.
We consider it our utmost priority to ensure product quality is of the highest standards. Please be assured that Nykaa products are genuine and authentic. We do not accept any grey market products and only buy our inventory from the brand or authorized distributors of the brand.
We would like to inform you that as per our policy we will not be able to reverse pick up the product as you have already used the product. However, we would request you to consult a specialist as this Conditioner might not be suiting your hair type.
Should you require any further assistance, please feel free to write to us on [protected]@nykaa.com.