Nykaa.com — few products not delivered but cash taken for all the items

Address:

Nykaa online website, Bangalore, Karnataka, 560064

I had ordered products from nykaa on 8th June 2019 which was delivered to me 11th of June 2019 . The total amount of the products was rs .1727 inclusive of all discounts . When the parcel was delivered to me . I received a multani mitti pack which was not ordered by me worth rs 180 . Later I discovered that 2 of my products were missing . I had ordered 2 eye palettes of wet and wild out of which only 1 was delivered to me and 1 L’Oréal colour protect conditioner was missing . Iv already mailed them . But Ms. norian jakati replied me that all products have been dispatched correctly. I had a talk with the floor supervisor and he told me that he will be reinvestigating the cctv footage but I hvnt received any mail or call .they have stopped replying to my mails as well .Iv Neva had such a bad experience ever with online shopping.iv paid rs 584 extra for things that I haven’t received.