I submitted a complaint on 10th October 2023 along with a follow up email on 12-Oct-23 regarding an issue with my recent order. Unfortunately, I have not received any response or resolution to my complaint thus far.
To recap, my complaint pertains to an order I placed for four products from HK Vitals. According to the tracking information, the products have been marked as delivered, but I have not received them. Additionally, I have not received the OTP required for the delivery. The total cost of the order amounts to approximately INR 900.
As a valued customer, I am disappointed by the lack of communication and the inconvenience caused by this situation. I understand that unforeseen circumstances can occur, but I am eager to find a prompt resolution to this matter. The loss of the products and the monetary value is a concern for me, and I kindly request your assistance in resolving this issue as soon as possible.
I would appreciate it if you could investigate this matter further and provide an update on the status of my complaint. If necessary, I am open to providing any additional information or documentation that may be required to facilitate a resolution.
PFA for your reference.
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