Nykaa.com — get sealed products from nykaa | |||
This is to bring to your notice some of the major issues i have faced with nykaa products. I am assuming you are not partnering in these corrupt things and may be this things have accidentally happened behind your back - and so, i am hoping you will do the right thing by taking these products back and investigating the leaks in your system. I recently started purchasing from nykaa out of the 2 orders that i have placed with nykaa so far, 1 had very visible tampering issues. It has created a very bad impression of your business to me and there are lot other people highlighting such issues on all platforms. A skin care and cosmetics company with such huge quality issues can never survive whatever way you try to patch it with your marketing gimmicks and discounts. Let me come to specifics now. 1. Order #[33049990] Himalaya herbals purifyling neem pack (100gm) The product was delivered without any seal. The products quantity seems half as if the half is already used. 2. Order #[30039011] Biotique bio white advanced fairness face wash (50gm) Original seal is not their in the product and some gel is spilled out when delivered. 3. Order #[30039011]mum] No seal on biotique bio papaya revitalizing tan removal scrub (50gm) All i can say is with such issues in my initial purchases, i have lost all trust in nykaa. I wish to return all products purchased as i dont want to trouble my very sensitive skin by using products delivered from a poorly managed or unconcerned business line. I request you to refund all my hard-earned money back, of-course you cant give back the precious time i've spent on follow-ups and writing complain mails. Hoping for an ethical and professional response from nykaa Was this information helpful? | |||
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Comments
Hi Ashmika,
We apologise for the delay in reply.
Our shipments go through rigorous quality checks before they leave our warehouse. In the rare cases that such issues occur, we consider it our utmost priority to ensure strict action is taken.
However, we would like to inform you that, the refund was initiated from our end on 14/10/2019.
The amount should have been reflected in your bank account by now.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
We apologise for the delay in reply.
Our shipments go through rigorous quality checks before they leave our warehouse. In the rare cases that such issues occur, we consider it our utmost priority to ensure strict action is taken.
However, we would like to inform you that, the refund was initiated from our end on 14/10/2019.
The amount should have been reflected in your bank account by now.
For any further assistance, please feel free to write to us on [protected]@nykaa.com.
Regards,
Team Nykaa
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We regret to hear this.
As we are unable to locate any details of your orders under your name (Ashmika Jain), we request you to please email our support team at [protected]@nykaa.com with your Order Number / registered email ID /Contact number or help us with screenshot of the order number over here so that we can address this at the earliest.
Regards,
Team Nykaa