Nykaa.com — harassment

Address:

Kamrup Metropolitan, Assam, 781005

My order was supposed to arrive between 27th and 28th January which was a second delay from Nykaa as the due date was 25th January. Their customer care is absolutely diplorable for they have been making me contact their unhelpful staff for the last 3 days with no results from their end. It is 29th January and they never bothered to send me any kind of notification of delay since the due date. The order which was placed on 19th of January itself has been given zero importance from Nykaa for they make customer waste time chasing behind them and shamelessly repeat poor lip service without taking any swift action. The first delay was conveyed to me at the very last minute on the due date of arrival ie, 25th Jan, wherein they tried to blame the customer for some pincode error which is something that shouldve been brought to customer notice beforehand. I demand compensation from this unsatisfactory shopping service for harassing a regular customer and failing to abide by their own policies.