Nykaa.com — Have not refunded my amount for the order id-NYK[protected]

Dear sir/madam,
My name is Kritika Sunam and on 29th of November, 2024 I had ordered 4 products which was supposed to be delivered on 3rd of Dec, but it got delayed and it has still not delivered to me that is why i cancelled my product through the consumer help of Nykka beauty as I am out of India Currently, They have still not Refunded my amount and they have the worst service as they say that they have discount in the Pink Friday sale but they delay so much that the consumer have to cancel the product. Refund my money ASAP.